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Having stayed here many many times pre pandemic we were so excited about returning. Check in was good and the room lovely but the service and food quality was abysmal. We sat in the garden - tried to order drinks at the bar and told it was table service only which is fine if someone took your order! Went into the bar and relied to order 2 drinks with a waitress who said she would have to come to our table for me to order - will give her her due she did follo me to our table! Waited 15 for the drinks. Then ordered our food A rib eye steak and fillet of sea bass with a prawn and clam chowder. This arrived after 10 minutes - the sea bass was completely different from the menu description- apparently we had been given the wrong specials menu so what else did my husband want. He said he would have the original offering as we had been travelling all day and were tired - this was then returned stone cold! My 8oz rib eye steak had at least 45% sinew and was inedible.when the staff came to clear the table I requested a manager - a young lad turned up who just said I see what you mean!! Nothing or no one else seemed to care so we went to bed extremely upset and at a cost of nearly £200 a night we really expected a more professional approach to customers- whilst I appreciate uni students need summer jobs but when there is no one at all supervising the result is dire for a business such as this. We even listened to 2 staff members discussing their uni accommodation etc etc when at least 8 tables were waiting to be served. Breakfast service was totally different- the staff clearly knew what they were doing and did si in an efficient, help, and more importantly, friendly way. Would recommend you go out of school/ uni holidays as no one else is around to ensure the job is done professionally.

Set in such a beautiful tranquil place in the New Forest, Burley Manor exceeded our expectations! Its picturesque front garden with deers running free, to its amazing front entrance of a stunning log burning fire enriched with a beautiful aroma in the air, topped off with a very warm cosy feeling. Could it get any better?... to then be greeted on the front desk by a kind, smiley, happy and funny lady by the name of Marylyn just made us feel at home right away. Once to our room, where its location was just perfect and easy access we entered into a very cosy bright place. The bathroom was gorgeous, its shower was grand and so relaxing and the big sink such a nice touch. Not a bad thing to say about the room... apart from we found it difficult getting out of bed in the morning as it was too comfy as we sleep so well 😀. Burley Manors breakfast, lunch and dinner was all just amazing. Huge thank you to the chefs and kitchen staff for the brilliant food. Lastly the staff were all so lovely and friendly! Keep up the amazing work. We will definitely be back. Thank you so much

27 ladies of the Barton Bees WI were treated to coffee, tea and mince pies at the hotel this morning. We had a marvellous time. What an amazing place this is. The building, grounds, location and decor are spectacular and the Christmas decorations were the icing on the Christmas cake. But mostly we were struck by the warmth of the members of the Rhinefield team. Special mention must go to Deborah our assigned host and our honorary photographer who was super friendly and attentive. She treated some of us to a mini tour at the end. She knows her stuff. Again, a massive thanks to all at Rhinefield for making our Christmas meeting so enjoyable. Trisha x

The pub looks like a lovely old pub from the outside and the bar and restaurant area has been modernised to a good standard. The menu is a typical chain pub one but I can’t comment on the food quality as we didn’t eat there. There was a good selection of beers including some local ales. We were staying in one of the rooms. Parking was easy as there’s lots of spaces behind the pub and you just register your car on arrival. When we arrived to check in, they couldn’t find our room key so we were give a drink on the house while we waited. The staff we met while we were there were friendly. The room was spacious with a comfortable king size bed. There was plenty of storage place for clothes. The bathroom was also large with a good size bath and a powerful shower. However, the room really needed modernising. The carpets and decor were very dated. The window is a very old wooden one and there was a definite draught through it. We could hear everything going on in the street below. It was especially noisy when they were setting up the market or the bin lorry’s were collecting. There weren’t any sockets next to the bed, only 3 in the room, one with the tv plugged into it. In the bathroom, the sink had some stains in it, the extractor was poor, the shower gel dispenser was empty and the bath plug didn’t seal properly. So the water slowly drained away while I was in the bath. Overall it was cheap and cheerful and ok for a couple of days but the rooms could really do with modernising.

Well, the service at the hotel was excellent too. The hotel staff were always very friendly and helpful, they were always willing to answer my questions and provide useful advice. Also, the breakfast provided by the hotel was very delicious, varied and had different choices every day. The service at the restaurant is also very good, and the staff is always very thoughtful and welcoming. The only downside is that the hotel is slightly more expensive, but I think the price is still very reasonable given the location and quality of service of the hotel. In short, I really like this hotel and I would definitely choose to stay again if I travel to this city again.

Such a lovely stay and what a wonderful job they have done on the renovation! The staff were absolutely lovely, consistently from check in to the restaurants, bar and spa. Byron the GM is wonderful and truly makes you feel like a guest in a home away from home. The rooms are lovely with excellent amenities and are very comfortable. The food and drinks were excellent. We had dinner in The Stag and breakfast in The Vinery and both were brilliant. Really good food. The drinks were lovely and the barman very friendly, he put his own twist on some classic cocktails and told us about them so we could try them. I really enjoy things like this and feel it adds to the experience so I was very glad to have stopped by the bar for cocktails before dinner. The spa was lovely, the massage and facial excellent. Lovely grounds, lots of parking and easy to find my way around. Genuinely can't think of a complaint, everything was wonderful. Can't wait to go back.