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Had a wonderful time for my 75th Birthday Bash. We were a party of 10 and had the Festive Meal in the Garden room (private dining area). The meal was EXCELLENT ! The service from Maurice (hotel manager) and dining room staff was perfect. Just right, no rushing, or waiting for service in the dining room. Three bedrooms were booked for over night. All three were very clean, comfortable and of excellent standard. The breakfast in the morning was fine. Trad British, and continental. Everyone of my guests were delighted, and have commented days afterwards how great it was. No, I'm not associated with the Hotel.

Excellent Sunday carvery. Service really good, from the young lad on the meat counter who was very friendly and efficient, to the front of house and waitresses - all very professional, polite and good service. Food selection and quality was really good and superior to other carverys.

!!BED BUGS IN BED AND FAECES IN TOILET BOWL IN HOTEL ROOM ON ARRIVAL!! I implore anyone NOT to visit this disgustingly filthy hotel. Forced to drive elsewhere to stay the night as there was no way my partner and I were staying overnight knowing we were sleeping among at least 5 bed bugs. Reception wasn't even open to suggest a room change. Tried calling 3 times too but no luck at all. When the manager replied to my facebook message the next day, she promised me a full refund, but I still have not even received my promised refund of almost £100 - £50 of which was a ”deposit” that we would supposedly get back in 24h (we visited in September 2023 so over 7 months ago now!). My partner has gone back to the premises 3 times since September to ask for the manager and to ask whether the refund is actually being processed, and not once has he managed to talk to her because she ”isn't around” - I thought this was a bit weird? Any other hotel/pub that I've been to has had the manager there most of the time... Four tracked letters, a note left in the manager (Donna)'s pigeon hole, and 3 visits later - still no money back in my account. Staff did not seem happy to be working there at all - seems to mainly be young girls...I wonder why?... Burns on the carpets in the room, walls are paper thin, window blinds were broken; just generally felt incredibly dirty. This hotel does not even deserve a place on any booking website. How can you happily sell a room to a customer when it contains bed bugs, broken items, burns on the carpets and faeces in the toilet? Especially when none of this is mentioned on the website! How dare you treat people in this way :( PLEASE DO NOT SPEND YOUR MONEY ON A BUSINESS LIKE THIS. This would have been so much easier if I was just given my refund (or if the rooms were actually at a decent standard of cleanliness in the first place), but I thought I'd come on here and give a review because I really do not want anybody else to experience this, especially in the midst of a cost of living crisis! Bed bugs is a serious issue, and if the toilet hadn't even been cleaned (which should be one of the most important aspects of the room!), it makes you think: what else hasn't been cleaned in the room? PLEASE READ THE REVIEWS BEFORE MAKING YOUR DECISION ON WHETHER OR NOT TO STAY HERE - IT IS NOT JUST ME WHO HAS HAD AN AWFUL EXPERIENCE WITH THIS BUSINESS. I made the mistake of not reading the reviews in detail before booking, and will never, ever be doing this again. You are absolutely free to come to your own decision when deciding on whether or not to stay here, but I just thought that I would share my experience because I was, and still am, very unhappy with the service that my partner and I were provided. Shame on you, Donna.

Clean house .tidy and housekeeper friendly

Terrible place!! Overgrown with ****s in front … hardly any parking at all (perhaps enough for three cars. Room 5 where my colleague slept had the worst bathroom I’ve seen in years at a hotel or guest house. His toilet also wouldn’t flush. My room on the second morning had issues and shower wouldn’t work, so I was asked by the manager (if that was who he was) to shower in my colleagues room!! What a cheek, if I pay an extortionate amount of money which I did for this awful place, I’d expect to have a working shower or a refund!!! The curtains are flimsy to when the sun comes up the room is lit up which means you can’t sleep. Clearly due to religious reasons, this establishment don’t serve bacon or pork sausages in the morning. Not a train smash but would have been nice to know. Lastly, you actually eat your breakfast at a tiny table in the reception area. When we asked for our invoice, we couldn’t even get that because … “they ran out of printer ink” you couldn’t make it up!! I have stayed in about 150 hotels in 3 years and this is the 2nd worst I’ve ever stayed in. Awful place… whoever have rated this place 4 out of 5 clearly aren’t used to staying in nice places. This is a 2 star at most!! The sooner whoever owns this place realises the faults with this establishment and closes it, the better. To be honest, it’s not even in a convenient location. There is nothing I can say positive about the Arden house. I wouldn’t even stay here again if it was free and that’s the truth!! The funny thing is, they have a sign outside with the name Arden House in it with 5 stars under it. The owner sure has a good sense of humour though.