Hotels in Castle, United Kingdom

"I paid for the book with alipay, but I went to inform that because trip.com had not been counted and the price was adjusted, I had to pay an extra  £16 on site."

"Amazing hotel in the middle of Cardiff, great amenities, fantastic food - best beef Wellington I ever had !"

"The location is really convenient for getting around, with train and bus stations nearby. There are also plenty of restaurants within easy walking distance, and Cardiff Castle is just a short stroll away. The room might be a bit on the small side, but it has all the necessary amenities, including a kettle. The reception staff were friendly and very helpful. It would be even better if there was a microwave! There's also a small Thai restaurant not too far away; we actually bought some food from there and ate it in the hotel lobby. Overall, it's a great place to stay. I'd definitely choose this hotel again when I come back to Cardiff."

"A new hotel right at the city centre, clean and spacious room and bathroom. 5 mins away from the Cardiff Central station. Staff is friendly. Overlooks Cardiff Bay."

"Amazing reception service for 24/7 hence need to submit keys every time u step out which is good as no stress of handling keys and loosing it ! Rooms are good cozy and comfortable . Good tv channels Tanle fan , hair dyrer , towels, provided Its a main highstreet with all restoaurants near by. So its ok opt for rooms without breakfast"

"Location is superb. A few mins walk if coming by coach. Located in Cardiff centre. Super convenient from banking, shopping to F&B. Happening street. 10mins walk or so if going to Cardiff Central train station. Good security where u need room access card to enter each floor room and also into hotel building which is inside an arcade after 7pm. Friendly n helpful staff. Clean n spacious room different furniture configuration for our 2 rooms booked. . Clean n new towels. AC room with mini fridge n a safe deposit box but mind isn't working though. Complementary Welcome drinks n snack in mini bar which only found out later on upon inquiry of Mineral water. Laminated floor which is a super point for us due to hygienic reason. Bathrobes provided bathroom will get wet easily coz without a door. . Toiletries n disposal slippers provided upon request. Body lotion, body wash, hair shampoo n conditioner provided. House keeping should be more thorough. Wastebin in bathroom not emptied for our 3days stay. Used cups not replaced with new ones at all. Sachets of drinks also not filled up. Overall, Satisfied n will come back again.."

"I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation."

"Our room was very quiet, and the bed was quite spacious. The hotel staff were incredibly attentive and thoughtful. The location is excellent – it's very close to the train station, just a short walk away. You'll find a wide selection of restaurants right next door, and a lively pedestrian street is also just a short distance away. Plus, it's conveniently located near many tourist attractions. Overall, extremely convenient!"

"The hotel is located in a very nice area where it’s easy to get a taxi or walk anywhere within the town. However, the mobile signal was quite weak, and the hotel Wi-Fi kept disconnecting - I had to log in again every time, which was quite inconvenient when trying to work. The room had a strong smell of rubber or leather, which made me feel sick and gave me a headache throughout my stay. The shower drainage didn’t work properly - no other drainage hole in the bathroom, and it eventually overflowed. I had to call the maintenance team to fix it. After lying on the bed for a short while, I noticed red, itchy patches on my face, almost like insect bites. I later found out that strong detergent used in washing the bedding can sometimes cause skin irritation. That night, I slept with a clean towel over the pillow and asked for fresh bedding the next day. Although my companion didn’t have any issues, I’d recommend anyone with sensitive skin to cover the pillow with a clean towel just in case. Overall, the services provided by the hotel were not bad, but the condition of the room and the reliability of the Wi-Fi definitely need improvement."

"Excellent location, arrived by train, which is just a 5 min walk. Staff were lovely, bedrooms were warm and clean. And the breakfast was delicious!  ( only slight criticism… the coffee not great , could do with a fancy coffee machine, giving the options of different styles of coffees )  Otherwise would definitely be returning in the future ."