Search Best Hotels in Caterham Valley

Arrived today at the hotel at 1500 to check in having booked disabled room plus one other almost three months ago. The receptionist apologised to me and said lift wasn’t working, but an engineer was currently at Rotherhithr and would be there in two hours. As my 89 yo mother uses a wheelchair and we had travelled five hours to get there that was a bit irksome, but I arranged for us to do something else until lift was ready. The said they would call when it was working. At 1800 I had heard nothing so called and was told engineer had four hours to attend and would be there soon. 1900 called again, no engineer and Sharon reiterated the four hour slot and there wasn’t anything she could do. I told her that my my mother wanted her room as she was very tired and she made some calls. She reiterated the four hour rule, I reminded her that at had arrived at the hotel at 1430 and it wasn’t working then either. She chose to be one defensive mentioning I didn’t check in until 1500. That is correct but I was with family there earlier and it had already failed before I checked in. I asked her to make alternative arrangements for us for the night and she said she would try. What that actually transpired was she said there was no hotel nearby with rooms and she couldn’t help and I could have a refund. Hardly helpful, and she didn’t seem to realise the gravity of an 89 year old lady needing a lift to get to a pre booked room and that a refund was not the answer, but good customer service was needed. I asked her to contact her management to arrange something. She tried but to no avail. I called advise her that within ten minutes I had found hotels nearby (and trust me at this point I’m stressed and getting irritated that she seemingly had no intention of helping. She couldn’t have tried hard as the local premier inn had availability (I told her first it was a travelodge but she chose to patronize me that there wasn’t one on the Purley way - and anyway the room was a available. Thatnlast statement is correct but without throwing Ann elderly lady over my shoulders it was inaccessible. I went to the hotel alone to retrieve bags dropped earlier and still she argued that the room was available and that the lift engineer was there! The lift still didn’t work and rather than argue with this woman kept repeating she could do NOTHING And that the room was available I chose instead to deal with another member of staff - retrieved bags to go and collect my mother and stay elsewhere. We will return tomorrow for the remainder of the stay and I will raise in person with the general manager. My family is spending around £1000 at this place for a special event this weekend. Some empathy would have been in order, and there is the issue of breach of contract i intend to raise with the general manager on this occasion. I appreciate things do go wrong but it seems there is no plan to deal with an event such as this. I feel the woman was possibly willi

The equipment is a bit old, the room is large, the location is slightly biased, the mountain is quiet. There are plenty of parking spaces available. Free parking. Great price. It is less than 20 minutes drive from Gatwei Airport. But this is Sunday.

Ok so if I had not been attending an event at this hotel I would not have chosen to stay here. It’s expensive for what we got. The pictures on the website were not representative of the room we got. Noise was horrendous, band practicing at 5pm in one of the function rooms might as well have been in the room with us had there been room for them. Bathroom was so cosy you couldn’t open the shower door with the bathroom door shut. On a positive note the shower was powerful, there was a decent hairdryer and tea and coffee in the room. Furniture was really dated but bed was comfortable but as mentioned before no point retiring until after the functions had well and truly finished due to the lack of any sound proofing. The food at the function was good as was the breakfast although could get anybody to bring me tea, only coffee seemed on offer. Overall I would only return if I was attending a function.

Stayed here with other family members to attend a family wedding. It’s a golf club but has hotel rooms too. There was a big car park. Lovely staff on reception. We had a twin bedded room. The beds were really comfy, the room was great, decent wardrobe space, iron and ironing board, hairdryer and good powerful shower. Nice fluffy towels too. Breakfast was included and was excellent. We did also eat in the bar at lunchtime and the sandwiches were excellent and very reasonably priced. Drink prices were also pretty competitive for the area. For what we paid for the two night stay I think it was excellent value for money and I would not hesitate to stay here again if I was in the area.

The hotel was clean and the staff was very friendly. The location was difficult to find, but overall was a nice stay. Bonus that there was a whs 24hr market!