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We attended a wedding reception there and thought this looked as wonderful place to stay as well and so booked a room. We duly arrived at the hotel at approx. 4 o'clock and was looking forward to using the pool and the spa facilities. So we arrived at reception, to book into our room. All seemed good with the reception staff initially but as we booked in, all went quiet and the lady, asked us to wait for a minute, while she made a call. Bearing in mind, we arrived late, as you can book in from 3pm, we just thought that she was sorting out the room. 10 or so minutes passed and she came back saying the room was not ready. I said, well if it is not, please put us in a room that is, to which she replied, none of the rooms in out area were available at this time, as the housekeeping were running late due to, delays in checkouts. Bearing in mind it was now 4:40pm, I asked to speak to the manager. She said, go to the bar and I will call you as and when the room became available. I then unfortunately became more upset and insisted in speaking the manager. After a further 20 0r so minutes and the receptionist, going off to find him. he arrived, with little or no sympathy. He offered not apology initially but eventually accepted the fault. He then went into reception and I m not sure where this room came from but we were given the key. this was at 5:30pm, so we had been there for an hour and a half and had only just been given a key. We thought that at least we could got in there and have a little time for a swim before the reception but unfortunately, this was far from finished . When we entered the room, it was horrendous, ceiling looking as if it had had a leak, stains all over the floor, water marks all over the carpet and a view of a wall outside the window and a timber sheet to the left hand side. By this time, my wife was very upset, as was I but, I was also very angry. I went back to the reception and spoke with a different receptionist and explained the issues. All he could do was apologise and gave us an alternate room straight away, It was smaller but ok, so we moved. By this time approx. 6:15pm, it was too late to use any of the facilities and so we got changed and went to the reception. We had a great night with friends. As to the hotel/estate however, we will NEVER return.

Everything needed for an overnight stay with a lovely cooked breakfast in the morning. No complaints!

Myself and husband have just returned from a wonderful one nights stay at The Grove. Firstly huge thanks to Alex Bowman, Monika and Mia for arranging our great stay for my birthday, and post celebration after tying the knot late last year after 33 yrs. There’s a very grand approach to the hotel complex through the prestigious golf course, and on arrival we received a warm welcome at reception, and congrats from Ioan ( apologies for spelling) who checked us in and explained where everything was. Beautiful hotel with tasteful decor. Our room was also fabulously furnished with views over the splendid gardens . After unpacking, we steamed and bubbled our cares away at the steam room and jacuzzi in the stylish Sequoia Spa located in the hotel grounds. Feeling chilled we returned to our room to prepare for an exciting dinner in The Glasshouse. (I’ve reviewed that experience on The Glasshouse page) There was a little treat of yummy happy birthday chocolates and card in our room, thoughtfully left for me which was a lovely gesture. After an excellent dinner, we returned to our room to snuggle down, only to find the turn down fairy had been, and tided and refreshed our room ready for our return. After enjoying a really restful nights sleep, we awoke to the joys of knowing we had breakfast to look forward to in The Glasshouse again. After another delicious meal, we sadly had to prepare for return home. We again had a warm goodbye at checkout from Kiri and Nishat. We live nearly three hours away, but my goodness it was worth the journey to visit this place. We felt so relaxed, and chilled after our stay. Thanks so much to all of the very hard working team at The Grove, who make sure their guests have a really quality stay. Until the next time. Take care all. Karen and Steve x Jan 2024