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Stayed here for just 1 night for a family occasion. On 1st arriving we were greeted by a wonderful young man (didn't catch his name) with a massive smile & very welcoming manner, who instantly informed us that our room had been upgraded for free!! Result! We were given all info regarding dinner times/breakfast etc & how to use the night entrance (a brilliant idea) if we were to arrive back late. The room (suite) we were led to was absolutely stunning. Very spacious, spotlessly clean & interior design to die for. Everything was so well thought out & if we'd stayed in a Plush hotel in London we wouldn't have had a nicer room I'm sure. Another family member also stayed the night & their room was just as lovely although not quite as big. We headed off out & arrived back later for a couple of drinks in the bar which were once again served by delightful staff with great humour & banter! Breakfast was superb, hearty, healthy & delicious & the whole vibe of the beautiful old building was a total delight to relax in. Most of all though, it was the staff who are the jewel in their crown. Nothing was too much trouble & should we ever be in the area again, we would jump at the chance of staying at this beautiful little gem again. I've always worked in Front of House/ Customer service as thats my passion & very much a dying art in todays society Im afraid to say, but The Swan puts its customers front & centre & practices customer service at it's finest. You could teach some of the big companies a thing or two. We'll done one & all!

What a Lovely hotel on beautiful grounds! We had our mini honeymoon here. Very clean, staff all friendly and helpful, the spa is lovely, I had two treatments a back massage and a facial both by Samantha who is an amazing therapist it was the best back massage I've ever had! Highly recommend here and this hotel. Only downsides where the jacuzzi is attached to the pool so is cold and the reception that was on the morning of 6.10.24 she was saying to another customer how they where out all night she had a hangover then wasn't going to give me a robe which was included in my stay luckily the therapist that was sat next to her corrected her. Other than those two things w head the best stay 😁

We stayed here for one night and would highly recommend it. The manager was personable, welcoming and helpful. The room was pretty compact but all the extra touches made it a really enjoyable stay. Immaculate room and ensuite, lovely decor. On the main road but excellent soundproofing from the road and other rooms. Extra touches made this a really special stay - a coffee machine with plenty of pods and a variety of coffee choices, a variation of tea choices and plenty of milk. Superior toiletries. Lovely comfortable bed. Free parking when staying there and a 10 minute walk into the lovely high street with a variety of restaurants/cafes/pubs. What's not to like? Great value and a lovely night away. All in all, a lovely ambience to the place.

Send the children to the Charterhouse summer camp, stay here for one night, very quiet town, drive more than 40 minutes from Heathrow Airport. The room is decorated very classically, full of royal style, and the bathroom is more modern. The plane was delayed and it took two hours to queue up. When I arrived, I had passed the latest check-in time. Fortunately, I called the hotel in advance to explain the situation. The two staff Samara and Danielle have been waiting for us and upgraded us to Charles II Deluxe Room. The stay experience is great! The UK in July is very early in the morning, very cool, and the thick quilt at night feels a bit cold and does not need air conditioning at all. The breakfast was very rich.