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Flawless. The hotel staff were dynamic to help make our event seamless. The conference hall was set up professionally with the breakout rooms also set up to our requirements. Lunch service saw delicious food served to 175 delegates in 20 minutes. I would recommend this hotel for a conference, and any delegates staying overnight will find excellent cleanliness and first class customer service

Very conveniently located, spacious car park but standard breakfast, a definite choice for transit travellers. Stayed here with for one night, hotel is clean and room was spacious with styled furniture. Breakfast lacked a bit variety. Beds were hard. There were some events there at the same time we were checking out so it was a bit busy in the reception area.

This was our second consecutive New Year’s Eve stay. This review is purely for the hotel and I’ve left a restaurant review on the dedicated page. Rachel is the hotel manager and was very professional and helpful with an enquiry about the fire in the room not working, and we also benefitted from her expertise during our dining. Thank you to Rachel for her consideration. Upon arrival, we tried to plug our EV in to charge at one of the points in front of the restaurant, and the same charger as did not work last year did not work again this year. We mentioned that the charger didn’t work and hadn’t done last year either, and were told it’s a “Tesla only” charger. Last year we were simply told it wasn’t working. Not getting into the details of it on review, but we also watched two Tesla drivers not be able to use the charger at various points, and the car we drive is compatible with the charger installed, regardless of being a Tesla charger, so this is potentially something that might benefit from looking into in more detail, to maximise guest experience. Despite having said we stayed previously less than 30 seconds prior, the person on reception asked if we had visited before, which we confirmed. My partner asked again about the charger and was told there were some in the other car park, which he drove to, to drive back to get the access code, which hadn’t been given in the first instance, to be given an incorrect code, to drive back again to get the correct one. It’s a small thing but a simple sharing of the correct code proactively would have been appreciated, particularly driving back and forth during the heavy rain. The room was very clean - room 3 - although could benefit from some TLC, with some furniture items marked and in need of maintenance/replacement (including ceiling lights with cracks emanating from the fixtures). The bed was very comfortable and we both slept well after the NYE meal. The bathroom was clean and both shower and bath were of a good standard. It was encouraging to see vegan, PETA-approved toiletries in the bathroom. When we checked out, we asked to settle the bill, having prepaid for everything bar one cocktail. The card machine was handed over with no verbal confirmation of amount to be paid (which I appreciate is standard in many places but when you don’t have a prompt to check the amount is correct either, it’s not great), and was out by over £100 and had to be amended. We enjoyed our stay very much and are considering joining for Christmas in 2025 as a larger group booking.

Clean. Pleasant staff. Booked a king room but were given a double to start with. Had to jiggle things to get us the king bed we’d booked. On the subject of beds it had to be the worst mattress we’d ever slept on! There were two thin duvets in the wardrobe which we lay over the mattress so we couldn’t feel every spring! Bathroom was good though towels were small and thin. Continental breakfast consisted of toast or cereal. Only croissants were pre-packed and weren’t particularly nice, fresh fruit and yoghurts and a selection of wafer/nut snack bars. Heating in room wasn’t on when we arrived and it was freezing. Queried it and was told to open valve on radiator. Over a couple of days we realised they had heating on a timer which came on late afternoon. Wouldn’t stay here again.