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We arrived very close to end of service in the restaurant but were made very welcome. The staff were friendly, informative & careful as we had caeliac & gluten intolerant people in our party. Our only real disappontment. Having offered gluten items like fish & chips & having gone to effort to make gluten free batter, then foolishly cook it in same fryer as other gluten products. The staff were quick to point this out & quite rightly too as this would make us ill. By cooking in this manner, this should not be marked up gluten free. Your staff could offer chips for various meals as they cooked them carefully in the oven. A small seperate gluten free fryer or even an isolated air fryer would give you so many additional options to offer to your customers. I know gluten free flour is more expensive but bought in bulk, it could be used for so many meals, again opening up choice for allergy customers & so attracting them to your restaurant. As with fish/chips all customers could eat it. No loss of taste. And such flour used in quantity would add pennies or fractions of pennies to meal cost. You attract the allergy sufferers, you also bring in all their family & friends & earn a reputation to draw in their custom & spread the word that you cater especially well for allergy sufferers as well as offering a variety of good quality tasty food, reasonably priced. I hope you value this feedback as I'd really like to come back as atmosphere, location & service was excellent

The room was clean and the hotel easy to get to, and the staff friendly and approachable, a great choice for visiting nearby Winchester. It was quiet and peaceful and we weren't disturbed by other guests. The shower was strong and hot and it was nice to have the toiletries. The WiFi was strong. Our only complaint was that the bed was hard and we both had backaches in the morning but these quickly went. Also there were some cobwebs at the top of the room, luckily no spiders, but could do with a hoover up there!

Lovely hotel and spa . Only let down was the car park attached to hotel only has one way in , no exit very very dangerous there was four of us grid locked inside it. Lucky we were all good drivers and managed to exit . There is a public one outside , but hotel car park is very limited and dangerous hardly any room inside , weird old shape and reverse driving more than forward . Hotel are cash less and there attitude was.... ah na , sorry cashless system . Shop up road. that's all they could offer don't give a dam how you park. Also took 160 deposit and will return sometime after. At later date. That was the real letdown reception staff.. .. not my problem attitude was poor. While the people that did get in hotel carpark was lucky to pay at reception off there deposit. Such poor service for such a lovely hotel. Apart from that the rest good.

We struggled to book online as website wouldn't allow us to complete payment and ended up booking via telephone. We were misinformed that the steam room was working only to find out it was out of order for over a week. During booking were informed check in was at 3pm and arrived well in time only to be told by the Spa assistant we were late for our treatments which resulted in our treatments being cut short. There was only one masseuse who staggered our treatments despite us wanting them at the same time. Our treatments were very poor as the same masseuse basically gave us an oil rub rather than a massage. She was nice enough but felt so short changed. It was also raning and stayed at the end of the building which is abit of a maze to navigate through so we ended up just walking on the outside.