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If you're picky, this probably isn't the place for you but if you're more the straightforward, no-nonsense type, it ticks all the boxes that matter. My room was clean and tidy, the bed comfortable and the breakfast kept me sated until late afternoon. If you have dietary requirements, though, you'll have to speak up. I was simply asked what time I'd like breakfast. There was no mention of options, vegan needs etc. I simply finished my toast and cereal and a glorious full English was put in front of me. My only dietary requirement is 'generous portions', so this approach worked perfectly for me but it won't suit everyone. The gentleman serving breakfast was a man of few words. Not rude or stand-offish, just reserved. If you loathe morning people and small talk in equal measure like I do, you'll love him. And as for the night before, don't worry about being away from the city centre. There's a Sainsburys and Vietnamese restaurant within easy walking distance, so you won't starve. The final plus point for me was the price of £43. £40-£50 cheaper than more central alternatives in a city that seems to think it's Kensington. I would definitely stay at The Shoes again.

I rate this place very highly. A very warm welcome as soon as we entered. The room was very comfortably decorated. The bathroom was lovely and the quality of the towels and bed linen was good. The bed and pillows were very comfortable - even for my husband! The breakfast was excellent and the service was friendly. There was nothing more you could want. They even had delicious homemade jam! A really great experience all round.it is possible to walk into Durham centre from here too

This is a great place to stay! The staff are very kind and helpful, the rooms are wonderful - lots of power points in useful places! - and the location is lovely, close to the railway station, a short walk into the centre and some beautiful riverside walks. I’ll definitely be back.

What a wonderful stay for us girls, for a friends 60th. Beautiful boutique hotel. Lovely, decorated, different, double rooms. Good breakfast. Great location. Thank you Daisy for looking after us! You were very kind, helpful, friendly and professional. Thank you also to housekeeping services. Cleanliness second to none, ladies were very friendly and helpful. Highly recommended. Will be planning a return trip, and to stay this time in outside rooms with jacuzzi baths.

Stayed at castle view for 2 nights ,we arrived earlier than the 4pm stated check in time but this wasn't a problem at all, we had a ground floor room (room 1),the room was beautifully decorated with plenty of storage space ,hairdryer was in room and ironing facilities were also available on request .Breakfast was reordered with plenty of choice,the food was of a very high standard too with locally sourced produce I suspect , you could pick what time you wanted to eat between 8am -9am ,the dining room was decorated to a very high standard ,the staff were welcoming and couldn't do enough for you ,I would highly recommend the castle view without a shadow of a doubt .The guesthouse was on a steep hill but that was the only negative .

I stayed at the hotel for 10 nights when visiting Durham to help my younger sister. A huge thank you to Colin and Mandy and the reception staff for their welcome, kindness and dealing with any minor problems I had. Overall my stay was good , apart from housekeeping occasionally forgetting to clean my room.? This really is a management, supervision issue. The staff also experienced problems and were stressed with a huge ” Irish ” wedding which hardly affected me but management really need to look at their priorities re regular guests v quick bucks. Or ensure extra staff and security are ramped up. Whilst I did eat at the Health Club I found the service here varied from vastly efficient and helpful to unbelievably slow. Maybe the catering facility needs specific areas for hotel guests who really don't have all the time in the World to spare !!. Many thanks again and good luck.

Enjoyed experience. Took advantage of a paid for upgrade and the room was excellent. Generally, the upgrades were great (free parking), however, as part of the upgrade we got drink vouchers (6 x drinks per couple over two days). This was a bit footery as the choice of drinks was very limited (either bottled beer or glass of certain wines). I prefer draught beer and my wife doesn't partucularly like wine so we struggled what to choose. Buffet breakfasts are either hit or miss and on this occasion our experience was plenty of choice but the hot Buffet was luke warm at best. That said it is a really good hotel in a great location and catered for all our needs

Second visit to this great hotel in an historic building. Reception staff are consistently excellent, friendly and helpful (apologies I am not sure of the girl who helped us out during our stay, but she was super professional). Restaurant staff are also super - front of house, and all the team superb. The rooms are spacious and very clean. The bar is fab and a great space to relax. Only one minor suggestion is to give the coffee bar staff some professional barista training - it’s a plus point for the hotel to have a good coffee bar.