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The spa is so large that you can swim in. I would like to add a special mention for the staff, especially careful, who did the best to make my stay happen at best 😊: I had forgotten my jewelry in the room and I only realized ... 5 h after my The hotel is a very good place to stay in the hotel.

Stayed for a night before travelling. Good comfortable bed and a nice clean room. Lots of eateries close by and a cinema and A gym close as well. Had a few beers in the bar with a curry that was ok. The staff were very accommodating. I would recommend to anyone needing to stay before crossing the channel, only 10-15 mins from the ports.

Just returned from a great Spa Hen weekend with 12 friends. We had a brilliant time. Easy check in, some of the rooms were ready others weren't so popped bags in the rooms that were ready. We enjoyed the lunch, which wasn't what i would have picked from any menu, but I was surprised how good, the poke bowl and fruit pot were. It arrived on a wooden tray in a paper bowl with lid, there was proper metal cutlery. It was tasty and was really fresh and quiet filling. We almost had the whole of the pool area to just our group for an hour, which was really ideal. It did get busier, but everyone was friendly and shared all amenities perfectly. Unfortunately, there was a shortage of gowns but we were given loads of towels. The pre ordered evening meal was good, lots of choice from and it was well cooked and presented. the meal came with ample jugs of cocktails to wash it down. There was a slight gap between courses, but it did allow us to play Hen Night Games. There were two other hen groups, but there was plenty of space and received great service all evening. we choose to carry on our party into the lounge area, rather than sit at the dinning table, which is huge but also cosy, so we configured our own lounge area to carry on our celebrations. Everyone's room was clean and not like any of the mouldy photos in other reviews. We were in 221,223,225,227 and a couple of other rooms. In 225 there was no milk on the hospitality tray also we managed to set off the fire alarm!! In one of the dressing table draws there is a very old wired in hair drier which began to smoke after a while! In the other draw is a much newer appliance, but did not find that until after we had borrowed one from another room! The breakfast is really good, so much choice. There is an egg man who will scramble or make you a pan cake. So much choice bread wise. I would have preferred, that tea/coffee bought to the table but the 'flasks' were better than a machine. After breakfast we indulged in treatments. Elena, my masseuse, was excellent. I feel like a new woman. Would come back? Yes, I would we had a great time. The service at times was slow, but this was made up by the friendly staff.

Aside from a couple of issues Kelly, Caitlin and Marta meant this trip surpassed our expectations. From booking to departure nothing was too much trouble. With two young babies this makes all the difference. Spacious room, two cots, kids eat free, convenient parking. Location suited us with trips planned to Leeds castle and Port Lympne. Staff friendliness was great from all but especially Caitlin who was always on hand at dining times and helped with our girls. On site playground old but handy. Only minor issues were the early maintenance work / noise on our first morning, room servicing on first day and some confusion about late check out. All in all, highly recommend!

We have just left from a 2 night stay for a wedding in the area. We were so so impressed by everything at the hotel. The rooms are large and fitted with everything you would possibly need. LOVE the mini SMEG fridge and huge mirror in each room. We slept so well, everything was very quiet and we couldn’t hear any noise from the room. Plugs are by the side of the bed and the beds and bedding were super comfy. The breakfast was delicious and included with the stay, there was even a waffle machine! Staff were super friendly and said hello at breakfast. Thank you very much we would definitely 100% recommend

My husband and I stayed here for one night after visiting the Big Cat Sanctuary for the day. We were made to feel very welcome by Rachel and her team. We were shown to our room and breakfast times and parking etc were explained. The room was a very nice size and everything so clean and lovely fluffy towels and a hairdryer. We had been concerned about the possibility of hearing noise from the pub downstairs but there was no noise at all once we closed the windows, so we both had a good nights sleep. We’d made a reservation for dinner and enjoyed a delicious meal and the waiters were all also very helpful and very friendly. Breakfast was also delicious and the full English was the perfect portion size. And the team who served us were again very helpful and friendly. All in all a very enjoyable stay in a lovely location