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"On booking this room for our anniversary I was expecting a slightly bigger bathroom I also asked if it was convenient to have a quiet room with a bath, sadly we didn't and we were right next to a main door in the hallway so quiet wasn't what we had, breakfast was ok but definitely over priced. The decor in our room was very tired with paint peeling stains on the chair, chunks of wood missing on skirting boards definitely needs an update The staff though especially the lady who checked us in was really lovely and welcoming 🙏"

"Great hotel, in a fab location - close to the centre, close to our friends house. Good breakfast. The bed was quite hard, so uncomfortable for me, as I have spinal problems, but otherwise the room was fine."

"The hotel was nice even though the bathroom, which was wet room style, was not really to my taste. Location was good within a shortish walk from the town centre. The bed let the room down as was far too firm for my liking. We were also disappointed that the window could not be opened The breakfast was ok but a little disappointed that fried eggs could not be available. But all in all, not a bad choice for an overnight stay"

"Nicki on reception (well she was covering everywhere!) needs an appreciation post to herself. She checked us in at 10pm, was so friendly and efficient and then she was on reception at 8am the next morning and also checked us in to breakfast! She was the star of the place by a long way!"

"The hotel room was a basic and small twin, as we expected from our booking. We appreciated that it was clean with adequate heating and has ample free parking. The reception staff was patient in answering our queries. Wifi was strong enough for my Zoom meeting."

"A last minute booking as we were passing through Exeter visiting family. The room was decent with a comfy bed. There was a little noise from the courtyard outside playing music at night which stopped about 10pm. No issue. Great central location and a relaxed night. No complimentary toiletries 🧴not even a toothbrush 🪥- which is just a pain to have to go and buy them. I asked at reception and he just shook his head. 🤷♂️99% of hotels we stay at have them - seems a little tight 🤣 - anyway no issues with the room or location so we’d stay here again if needed. 👍"

"Great location. Rooms a little dated, with minimal housekeeping. Great stay nonetheless and staff were lovely."

"Because I went to school here seven years ago, this is the hotel closest to the train station. I came out and it didn’t take two minutes to walk. This time I came back for honeymoon. Because it’s close to the station, it’s convenient to go anywhere. The rooms are normal and soundproofed. The breakfast is too good. My daughter-in-law likes coffee. Costa’s special breakfast is better than holiday inn, but the room is not as good as the holiday inn in London. Next time I come to Ai Village, I will stay here again. Recommend BTW The second one is the Chinese restaurant we used to eat. The third one next is my student dormitory, not far from the hotel, and finally put a photo of my alma mater to miss cu next time."

"It's very good. It's worth recommending. It's very good. My friends like it very much. Next time, I'll take my family to check in. Breakfast is rich, transportation is convenient, and the couple's attitude is also very good."

"The Mercure is centrally located 5 mins walk from the centre of the city and the Cathedral. Our room on the third floor was clean and serviceable although some of the furniture had seen better days. Car parking is available and costs £15 per day which is cheaper than the public car parking across the road.  Families note, pool costs £10/adult. (Children free)"