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Excellent service from arrival to departure. The front office officer was very attentive and professional, she organized and met above my expectations. She was very meticulous and helpful. Breakfast set up was impressive with good services too. Am very impressed with high hygienic standards from guest room to cafe for bfast though is one night transit. I will continue to support Sheraton when return to London. Excellent!!

The hotel’s client service lady are very nice, she guided me to my room and helped me change the bed sheet. The room is very quiet. Even though it’s in 1st floor. Overall, it’s a very nice hotel.

I stayed this time before my flight from Heathrow T5. I have fallen in love with the character of this hotel as it really is a very good value. A little dated but I love that about it and it's positioning is amazing for plane spotters. You have everything you need and this time a couple of shortbread biscuits in the room with the tea/coffee selection. Thank you Thistle especially Parik and Mechell and the lovely cleaner who is always outside brushing up the fallen leaves when I see her! I will be back.

We booked this hotel for our 4 day trip to London as it was so much cheaper than anywhere else, included buffet breakfast and a kitchen so we could save money on food! The service was good, the suite was great and we were pleased to find out (sadly on the last day) that we could request vegetarian sausages. The only (slight) issue is that the dishwasher in the room had not been assembled fully…

Pro's and con's for this hotel are at the opposite ends of the spectrum. The gentleman who greeted us at checkout was polite, helpful and happy. The member of staff who woke us up banging on the next door room at 6am. Not so much. After what felt like 5 minutes of loud banging outside our door and over 20 knocks at 6am both me and my wife were very much awake. I answered the door to a member of staff who said he was trying to wake the next room. I joked that our room were all awake and he just continued banging as loud as he could on the door. I did let the reception know and they acknowledged that this wasn't normal. The management however dismissed this complaint. I do think that most long haul flyers value their sleep, but that is the hotels policy apparently. In the morning we needed to print our COVID test results and the reception staff acted like a McDonald's worker who you have just asked for additional ketchup sachets. Breakfast however is great, a good spread of hot and cold foods and good coffee too. The sports lounge is an ideal spot to wait in before you head to the airport to check in too.

Very very good

The location of the place is really good like 10 minutes from the airport, very convenient, check in was really fast and staff seemed nice the room was okay did find some stains on one of the cushions which wasn't great and the remote was dirty too.The bed was fine and comfy enough but could hear the person next door very clearly which was the best too. The bathroom was nice and clean with shower being good too, so overall I say it's good enough but only if you can find a cheap price for it.

Murphy, who was our waitress in Executive Lounge was very friendly, approachable and very personable. all needs tended to very professionally and smiled throughout. a credit to the Radisson Red and the company as a whole. well done, keep smiling.

It was a good stay, smooth and easy check in. Good location. However I feel housekeeping could have been a little bit better. Sometimes I spend the whole day out and came back only to find my room not done and they end up coming late at night to ask if I would like to have the room cleaned.