Search Best Hotels in Harwich

Rrallt good

I am not often writing reviews, but this hotel deserves my time, and especially the front desk lady, I think her name was Esther, she was like a God sent when we came to Ipswich with no plans to stay, and we where tired and really needed somewhere to stay. We booked 30 minutes before arrival, and the front desk lady met us with such a nice and welcoming attitude that we did decide to stay an extra night because the first impression was so good because of her! The hotel is clean, and have everything your need. The service is supreme! Way more than I have seen in other three start hotels before. I can highly recommend this hotel!

I just wanted to thank you for such a positive experience that I had at your establishment yesterday evening. (01/06/2023) I arrived with my mum, the staff at the initial reception greeted us, explained which directions to take and told us to enjoy our stay. At the spa reception the staff member was warm, informative and professional. She took our details and confirmed the package that I had purchased. Again she wished us a pleasant stay. We used the delightful facilities, I had been worried that I hadn’t booked a treatment but it was so lovely to catch up with my mum in the warm, relaxing and calm environment that has been created. We then took our time having a fabulous shower, using the products that were readily available before we headed to the bar for a drink. Again, the staff here were smart and professional. We settled down in the bar and then ambled around the corner to the restaurant. We were greeted here by a lovely blonde lady, I’m assuming the restaurant manager, who showed us to our table, lighting our lamp and again wishing us a wonderful evening. Looking at the menu, I was a little concerned that there wasn’t anything that I was ‘WOWED’ by. We both (myself and my mother) opted for the tomato and basil soup, I had the pork chop and mum had the chicken. The soup was hot on delivery and so flavourful. The bread accompaniment was absolutely delicious, I would have liked another. We tore it and dolloped large amounts of the delicious butter that came with it. I was surprised how much I enjoyed it. Our mains then arrived, my mum said that her main was delicious, she was particularly enamoured with the sauce and is hoping that my husband might be able to emulate it. My pork was absolutely delicious, succulent, well seasoned and both of us commented on the large portions we received, this was totally unexpected. For dessert, I had gelato; hazelnut, chocolate and vanilla. Very nice and quite light after my big meal. My mum commented that “this is the best sticky toffee pudding I’ve had in a very long time!” The highest compliments to the chef(s)! I must give a special mention to the waitress, she did give her name but I’m afraid I forgot what she said. She was fabulous, a bubbly personality and ensuring that everyone was happy in her section. She had to work really hard with one couple, so definitely earned her wage last night! She had dark hair, was her name Suzanne? Even when leaving the night receptionist was lovely and helpful when we handed in our locker bracelets. It was an experience that you don’t want to end. The staff could definitely teach other establishments in the area about customer service, it was so refreshing to have all staff members so confident and accommodating. Thanks so much and hopefully we’ll be back to see you soon.

Like most Travelodge this was a little tired and basic but if you’ve used Travelodge before then this is something one should be used to. Where this one made up for it was in the exceptionally friendly welcome on my arrival that made me feel totally at ease for my stay. The room was adequate with a cosy bed that meant a good night’s sleep whilst the shower was perfect. Annoyingly the noise from passing traffic could be disturbing but was not enough to prove too disruptive to sleep. One thing that budget Hôtels should have been updating in lockdown are TVs. Missing a number of channels on Freeview and remote very erratic. Otherwise a decent VFM stay in a place conveniently located both for old and new Ipswich.