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I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

There are a few issues with this hotel. Firstly let me mention the positives , fairly comfy bed, and clean , easy access with good parking , basic breakfast , not continental, literally, a bowl of cereal and piece of toast . Piping hot water in bath/shower . Now the negatives, this is a budget hotel, 2/3 star , the price does not reflect this , we paid well over the odds for the accommodation. The room was basic , that’s fine, bad layer of mould behind bath taps, decor , tired need a facelift. No soundproofing between rooms, were kept awake most of the night from the persistent noise from the room directly above ours . There is also a dog kennels next door to this hotel, if you are allocated a room to the left of reception , you will hear the dogs, to be fair they didn’t start barking until around 5am, which was fine as we were there for workman’s had to be up by 5.30am , don’t know if you can hear them if you are at the opposite end of the hotel. I have contacted the hotel to explain my review, and basically have been told if we had complained at the time about the nighttime noise, they would have moved us rooms, yes I’m sure they would have, but that’s not something I was prepared to do in the middle of the night . Had we paid budget price then there would be no need for complaint, but we paid much more than that

Lovely staff, greeted well. Checked in straight away. Ideal location for what I needed. Room was very clean. You've also got the services right next door which is great as I didn't have to drive anywhere for an evening meal. Beds are comfy, showers decent, can't go wrong

The room was not bad, the hotel room in the UK was not big. The box can barely be opened, there is an elevator that is very old, and the next person can carry the luggage. The breakfast is good, the current very warm restaurant service staff is very warm. If you pass by for one night or two nights, it is a more economical and comfortable hotel.

Another great stay at this hotel. Have stayed here 3 times now. Breakfast was excellent and enjoyed a relaxing break. Used Sauna and pool at the gym next door. Staff are friendly and helpful. Look forward to coming back soon. Good choice of drinks at bar and good prices.