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Booked a stay here for a weekend in London. Initially, I was shocked by the location - down a very poorly lit, narrow street. Arrived for check-in and was greeted by a very friendly man, he was very chatty. When we entered the room, it looked okay at first glance but upon further inspection, we found dirt on the walls, a hair under the duvet and stains on the carpet. The bathroom was poorly managed and cleaned, the toilet seat was wobbly, the drain plug was faulty, the toilet had cracks, stains and only partially flushed, the tiles didn’t look properly cleaned and I didn’t feel comfortable standing on the cracked shower tray. But the icing on the cake was the pungent faecal aroma radiating throughout the entire room as soon as the door shut. I attempted to mask the smell with perfume 3x but it wouldn’t leave. I couldn’t quite locate where it was coming from as the toilet was clean enough but closing the bathroom door only helped slightly. The only enjoyable part of the stay was the bed which was quite comfortable. At 10.30am, we were jolted awake by violent knocking on the door, rattling of the handle and attempted entry as we weren’t informed check out was 10.30 but we’re instead asked when we wanted to leave upon arrival so this was quite startling. Honestly, I cannot recommend this hotel for anyone and would appreciate correspondence about a partial refund regarding my stay as I was greatly disappointed and the experience didn’t correlate with the cost.

We stayed at the Guesthouse for a week while working at the local ExCel Centre. The guest house is surrounded by many local takeaways and close to free parking out of normal business hours. (7:30-6pm Mon-Fri chargeble free the rest of the time) The accommodation has its own entrance which is accessible by a fob. Through the door leads you to a set of stairs that sits above the pub. Check in for us was speaking to the bar manager. The room was great value. Just be aware that on a Friday and Saturday Night the pubs live music can be heard but i did love the hotel provided ear plugs as standard in the rooms to aid sleep if you don't like live music. We both enjoyed it and would stay again.

Great room and good location for solo traveller

The worst ‘hotel’ I have ever stayed in, by far. I have no idea how the hotel has the reviews it does, the hotel is exceptionally bad. Do not stay here. From what I can work out and what the receptionist told me, the hotel is part of a group of 9 hotels. When booking you can be out in any depending on availability, which in itself is terrible. The reviews I can only assume are for the other hotels (one of them next door) and not the Britannia inn that I stayed in. I booked a double room with breakfast for 1 night for work. I ended up with a single room and when I arrived I was told that the Britannia inn doesn’t have facilities for food so no breakfast will be provided. I assume the facilities part of the advertising is one of the other hotels…. On arrival the hotel is dirty, the lobby and the hallway carpet is disgusting. The receptionist was just about helpful in broken English, hence why the confusion over the room and breakfast wasn’t resolved. The hotel is mostly full of residents with people arriving and leaving at all times throughout the night. I woke in the night to people eating outside my door in the hallway, I wish I was joking. Constantly, kids were running around the hallways late at night and people shouting on the phone meant I didn’t sleep. The walls are paper thin which only exacerbates the issue. The room was gross with stained carpets, chair and mattress. The shower tray had bits in it. The mattress was springy so I was basically laying on the bed base. Overall, absolutely terrible and the worst experience I’ve had staying in a hotel. I wouldn’t stay here again if they paid me. Do not book here.

Pleasantly surprised. Very clean modern hotel. Impressed with having a large tv and fridge in the room. Staff were helpful and friendly. Ejaz was very helpful when checking out and returning my damage deposit. Located in a great position with Wetherspoons 4 doors away. For the price I think this is an excellent choice in the London area