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My partner and I arrived late after a flight to Edinburgh airport and were greeted by a very friendly member of staff in the nightshift. The whole hotel looked freshly decorated with new fixtures and fittings, all of which seemed of a very high quality. Our room (room 4) was wonderfully appointed, the bed was very comfortable and the shower was fantastic. Breakfast was freshly cooked and served very quickly. For what we paid this hotel is worth a 10/10 any day!!

Once again, my wife and I were treated to a wonderful stay. Many of the staff remember us after our many visits and take the time to seek us out to ask after us and have a short conversation. It's obvious that they wish to do this, rather than doing it to make an impression. This hotel is outstanding in all respects. A special mention to Donna. My wife uses a wheelchair and Donna looks after us at breakfast. Always over and above what is expected. Other mentions to Pauline on reception (always a pleasure), Fiona on reception and a new face on reception, Hannah, who made us feel like old friends and was really efficient. There are others, but unfortunately, I can't remember names. Suffice it to say that the entire staff make us feel special. Just one thing; please repair the push-button door. It's very temperamental and it's unfair that the reception staff (who always hurry to help) should be taken away from their duties. Thank you for another wonderful experience

I booked this accommodation along with two friends for one night. On arrival date was repeatedly texted to confirm time of arrival whilst still travelling, despite confirming we would be there between 1700-1800. On arrival at the guest house there were no staff present, the room keys were left on the reception desk and the front door was propped open. As a female I immediately felt unsafe. The hotel was fully booked and myself and two male friends were upstairs in rooms with no ensuite, there were six rooms on the floor sharing one bathroom with WC, making the WC engaged if a guest was having a shower. No staff visible for any help. I left the premises and my two male colleagues stayed. Breakfast consisted of coffee machines, cereal bars and fruit to help yourself still no staff prresent. This is a non refundable booking. I gave it one star as there was no option for zero stars.

Loved our overnight stay, spacious room despite being made up with large king size bed and two single beds. Very clean. Lovely staff. Ate at Harry’s bistro within the hotel and food was piping hot and lovely. Great outdoor area at the back with seating and seats to the front too. Stunning view from room 205 with views of the bridges in the distance. A wee pal too with a seagull who liked to tap on the window.

Great place to stay plenty around to do and great location with a sea and view of the forth rail bridge

Very good happy Staff are very nice

I would have preferred to write my hopefully constructive comments to a member of the senior management at the Dakota Hotels organisation, particularly as they are in the growth stages. However, and significantly, having failed in all my attempts to research an appropriate member of the senior management team, which included writing ‘twice’ to the Dakota Hotel Edinburgh reception (no response), spending a lot of time researching Linkedin and perusing the government website ‘companies house’, not one member of the senior management team appeared. Consequently, I have penned my comments to trip advisor. Location The Dakota Hotel Edinburgh is ideally located to the airport and a super wedding venue, Dunbas Castle. Initially, one is either impressed by the modern looking black edifice or find it depressing, a personal choice. Apparently, the theme of the hotel is one of a sombre mood, where an abundance of light is shunned. On the first evening we held a small champagne reception in a room shared by another wedding party. A gentleman from the other party asked a member of staff who came to close the blinds and put us all in near darkness if it was possible to leave them open. The staff member said it was against hotel policy but would ask the duty manager. Within a few minutes the duty manager appeared and brusquely closed the shutters in a most defiant manner, clearly illustrating the mood of the management! Reception Staff The first impression of a hotel is often made when checking in. Alas, of all the reception staff I encountered during our 4 day stay, I was appalled by the lack of friendly interaction. Indeed, on many occasions the extremely abrupt and curt conversations were almost offensive. Fortunately, there was one female manager named Megan who is most definitely an excellent example for the hospitality industry, as she was polite, attentive, and most efficient. Megan was indeed a redeeming feature of this hotel. At the initial check-in we were informed that we would be entitled to a glass of champagne and two Hors d'oeuvres each evening. This only occurred on two of our 4 evenings! When my daughter arrived from America, she was not told that breakfast was included in her room nor that she was entitled to a complementary glass of champagne and two Hors d'oeuvres each evening of her stay. As my daughter’s stay combined business with pleasure, she had some very important business and video calls to make but was frequently prevented from accomplishing her work as the hotel WiFi was not robust enough. In response to her complaints, she was offered 2 further alternative access points, but neither was sufficient to achieve a strong enough connection. Dining Room The dining room (brasserie Grill) was appropriately illuminated and the staff in the main were efficient and very polite. Alas, the chairs were too low for the tables and for each meal, cushions had to be requested. The staff were so accustomed to this anomaly, that t

It’s a very nice hotel as an IHG group hotel you can be assured about quality . Staff is real nice and friendly . When I arrived I was given a twin room while I booked a double . Not their fault but the partner of trip . Com. No other double available so I asked them to put two single bed together so I won’t fall off at night . Lol. They were dead nice and did it for me. Nice environment not far from the nearby train station. Will defo go back there to stay