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Since I discovered this little gem of a hotel, I never go anywhere else when visiting the area on business! The rooms are clean and pleasant and the bar is a delight. The food is always good pub fare but best of all is the atmosphere, thanks to a lovely group of staff who are always welcoming and accommodating. Special shout out to Connor at the bar who goes above and beyond to make his customers happy! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Rebooked this year for the 2nd time after a lovely time last year and we won't be booking again. We are a group of 20+ people and last year the hotel was so accommodating, but this year was so disappointing. We had a private function room hire and last year we was allowed alcohol for after the bar closed around 10pm. Nothing was said this year about it not being allowed, instead the hotel staff ”confiscated” this in the early hours of the morning on Friday and held it until Sunday as if we were naughty children. It was completely untouched and unopened and not an excessive amount. Some cans of lager. A lot of the group have flown in from Europe with hand luggage only, so cannot take it home. We asked if we could have it to put in our cars as we wanted to go for a picnic and they said no and kept it. They said if alcohol was found in our rooms there would be further consequences, so not sure if they were planning on ransacking & searching rooms. We understand that no means no. A simple conversation would have been suffice, instead they stole belongings and bags. We were as transparent as last year. It was very visible on the table in the function room, it wasnt a secret thing. They even delivered glasses and shot glasses last year, so it clearly wasnt an issue. We were still putting hundreds and hundreds behind the bar. We are a group of online friends. We spend the weekend catching up and playing a few games in the private room. Its not an 18 to 30's rave 🙄. The manager has been nowhere to be seen all weekend, instead leaving the 2 staff to fend for themselves whilst running reception, the bar and sorting food, often resulting in long waits for people wanting to check in or get a drink. The bar staff were very inexperienced, which shows that she is quite literally throwing them in at the deep end and hoping that they don't drown. There wasn't enough stock, resulting in running out of bottled beer and cider very early into the weekend, which wasn't ideal when the draft lager and Guinness smelled and tasted of rotten egg. Their solution to this was just pouring another pint. We overheard other customers complaining of the same issue. There was also plastic in my drink which i almost swallowed (I'm assuming from ice cube bags). We had a prebooked meal package but they didn't count meals properly meaning one of our group had to wait a very long time for his meal to be cooked separately. By the time it had arrived everyone had finished eating their mains. Food quality has gone down whilst prices have increased. The bedsheets were covered in blood and there was no heating in the bedroom, so the room was always freezing. Management have become too greedy. Their loss. They've just lost an easy £9k+ in bookings and drinks over the weekend 🫠 maybe sge should commiserate with a pint of eggy ale 🍺

Staff were very professional and friendly. Breakfast was good, though there are meat alternatives for vegetarians if that is important to you. The room itself was quite nice. The problem was the specific room we were given. Room 109 (and I assume many of the other rooms on the first floor) is right above the bar. Both nights we were disrupted by noises. On the Thursday, live music was playing very loudly from 8pm until past 10pm. Being directly above the bar, the music was incredibly disruptive! On Friday, music began at 10pm. I actually called reception at 11:30pm as the music hadn't stopped. They were very apologetic and said they would get the music turned off straight away (which they did), as it should have turned off at 11pm. While I appreciate how quickly the issue was resolved once I complained, it's poor that the hotel allows loud music to play until such a late time. I appreciate it was a Friday night, but I was working the next day, and the noise both nights really disrupted my sleep. The fan/heating unit was also so loud that we could not use it. I had a discount on the room, but I would have been incredibly disappointed if I had paid full price.

Stayed for a couple of days whilst we visited local historical sites. Room was excellent as was the pool and general facilities. Was surprised the bar evening menu is the same as the main restaurant - seems little point in not availing oneself of the restaurant since it is much nicer and costs nothing more! Many thanks to the bar staff (who sang happy birthday) and Rieann and Ionda in the restaurant for their friendly service.

The location of the hotel is very good at a golf course in the suburbs, very close to the highway but you have to drive. The only complaint is that the breakfast is really bad and everything else is pretty good

We stayed at Nailcote Hall for a Bob Marley tribute night, having never visited before, we were really looking forward to it. We were not disappointed, the hotel is stunning, all the staff were very polite and attentive, our room was in the old part of the hotel on the ground floor, our room was a very good size, well decorated and had everything we needed (iron and ironing board, hairdryer, kettle, safe) The tribute night was very very good, well organised, and the food was lovely (Carribbean themed) hot and served very well, the staff were polite and organised. The tribute act himself was very good, we really enjoyed our night, drank, danced and sang. Breakfast was served very well, even though there was a very large wedding taking part in the hotel, the staff continued to ensure the guests having breakfast had everything they needed in a timely manner. All in all we wouldn't hesitate to go back to Nailcote Hall, especially to a tribute night Thank you