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The staff are brilliant here. They cannot do enough for you but it seems to lack an overall manager who can make major decisions re maintenance when things fail at weekends. You will not meet better staff anywhere friendly and keen to make everything right. Shout out to the restaurant and bar staff for being amazing and managing the new hotplates to deliver hot food on Sat and Sunday. The conference team are amazing helping move equipment and sorting any issues. It is a shame they weren't given information on how to set up our room. We had the same set up as last year snd sent photos which didn't reach the team in time. They reorganised with a smile having to move 12 heavy chairs with arms to those without so our accordionists could play their instruments. Better communication would have avoided us having no access to our break room due to another group having officious security who were turning away anyone not in their conference group. A member of the conference team dealt with this swiftly and provided us with an alternative space. Again a Manager overseeing would have noticed the refreshment room would not accommodate this very large group as well as our small one.it seems an awful lot is put on staff to sort when someone with a complete overview should be doing this. They all deserve a massive bonus for sorting everything with a smile. Everywhere is spotless and rooms are comfortable. Thank you from Jazz accordion group to all staff on duty Thursday to Sunday Sep 12 -15th. Many Thanks Helen

Close to Kent Hill Park, the environment is very good👍. It is far away from the city center, and the public transportation is well developed. It is recommended to buy a pass and get on as you like! The cleanliness of the room is okay, but for some reason on the last night, the bath towels and towels were not placed according to the specifications!

A very quiet and relaxing hotel. Our room overlooked the common and we were visited regularly by cows, sheep and the occasional woodpecker. Our room was comfortable and clean. We didn’t use the main restaurant but ate one evening in the bar. Food was average and not a great choice. There is an excellent pub 5 minutes walk away as well as a chain restaurant a little further away next to the Grand Union Canal ( ideal if you have kids). One annoying thing was we had to pay for the food and drink as we went, so for dinner, sweet and two drinks we had to make 4 credit card transactions. Can’t understand why you can’t charge to the room like most other hotels of this class. Breakfast was included in our room rate and there was a good selection of hot and cold food. The Staff were all friendly and engaging. If we stay in the area again, we will certainly use this hotel.

I went to the Broughton today for lunch, drinks and to watch the football with my husband and daughter. It is a fun and chilled space for us all to enjoy the game together ☺️ Fast service for both our food and drinks, happy staff members and a very clean baby changing space!!

Stayed here for family function and had three rooms Staff were really helpful and friendly and gave us adjoining rooms in the extension. These rooms appeared new and were in excellent condition Three minor points The hotel was very busy being half term and the staff were so busy checking in guests that service at the bar was unavoidably slow in the late afternoon The car park is quite large but the harvester opposite is so busy when we got back we had to park at the far end which if you had luggage would be inconvenient.I was able to move the car in the morning Lastly like all expresses the breakfast quality is something of a lottery.on this occasion the coffee were better than usual express standard but bacon and egg were disappointing Generally however well above average for this brand

This hotel is absolutely amazing and the staff are just out of this world incredible! I have now stayed many times here and will keep going back! The manager is an absolute diamond guy and has all of my respect for how wonderful and accommodating he is. Nothing is ever too much to ask! Couldn’t recommend this place more. The last time I was there I managed to get a beautiful view of the moon from the balcony

We stayed with two young children and my husband, who is disabled. We booked a two room suite which was a lovely size, little night lights in the twin room (nice touch) lovely bath (with grab rails for my husband. Twin sink, nice toiletries and clean rooms with comfy beds. I'm a Hilton Honours member and am very impressed in general with the Double Tree offering from the company. Breakfast was fresh, great variety, friendly staff, was personality. Very aware of my husband's needs too. Highly commendable. Just a couple things. * We got all the way to the room and the digital key failed. I called reception who asked me to come and get a key, when I said I had a disabled partner and children I couldn't leave, was met with 'you have to come back to reception' lesson learnt. Don't bother with the digital key. Ever. * The hotel needs to invest in smaller high chairs for babies. It was huge, took up space and was a bit dirty. There are lots of local eateries nearby and shops too for your convenience. We would come back here again!