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Great hotel for visiting Kew gardens, only 5 minutes walk to Victoria gate entrance. Food was good, dinner and breakfast. Staff all friendly, local pub atmosphere with a pleasant restaurant area. We had room 4 which is first floor and has the balcony. No lifts in this hotel. Comfy bed, the room furniture can be best described as `rustic`however it serves its purpose . The bathroom is modern with good shower. Its a 30 minute walk to Richmond its shops and pubs by the river, 15 mins walk to Kew village itself, also has a few pubs/restaurants. There is a bus which runs to Richmond and Kew. The down side to the hotel is also its location being under the flight path to Heathrow airport, they have landing gear down as they fly over. Planes were landing until 11pm and started again about 6am. Nothing much the hotel can do about that. Also being a pub there was noise from the outdoor clientele until midnite and this was midweek. So stay up late or take ear plugs.

The location is excellent but the flat we had needs some refurbishing. Bathroom doors couldn’t be closed properly, cupboard doors were loose, the microwave handle was also broken. The most importantly it was really tiny compared to the impression we’ve got from the photos posted on the internet.

Love this hotel stay here every time we visit london. Rooms are a good size for a family of 4. I visit withHubby and both my 7year old and 4 year old. Excellent leisure facilities! Has a lovely swimming pool which always has a decent temperature alongside a sauna and a gym. Excellent changing rooms but found to be very cold when entering. This hotels has excellent staff working here and this visit was by far the best. I had a lovely warm Top class female named Priti check us out. Priti had very good humour and made us smile she was very helpful and mentioned we still had complimentary welcome drinks left on our room stay which we had before we left. Very professional and excellent communication skills from staff here. Attentive and very helpful never appear to be stressed. Go far and beyond. Keep up the good work. Can’t wait to stay on my next visit which will be in October term.

In general, the hotel is a very comfortable place. The staffs are so nice and very helpful. The restaurant for the breakfast are also really good. And it is located in a very convenient location, you can very easy to take bus to Richmond or ealing board way to go to central london or the airport. My mum visit me in London. I booked a 2 bed’s room, but basically the room is only for her to stay. She lived there for 10 nights. The hotel guaranteed that they will do housekeeping every 7 days. For the last night I choose to stay with her. However, I accidentally found the bed is full of hairs. Some hairs are short, and some are long. Which should not belongs to my mum. It means the housekeepers have not change the bed sheet and those hairs are not belongs to my mum, because she stay in only 1 bed. But that bed with hairs is the other one. Clean and tidy for a bed is the basic requirement for an accommodation. That’s really disgusting and unacceptable for an apartment hotel. All in all, I would recommend other travelers to stay but the hotel should train staff to do the room cleaning well.

We booked this Holiday Inn at last minute due to a sporting event nearby. We recently stayed in another Holiday Inn which was excellent, so hoped that this would be the same. The on-site parking was also very important. On arrival at 3:30pm after paying for parking we were told at check in that the car parking space was not guaranteed to hotel guests. The hotel holds functions so it can get full in the evening, but not to worry there is a multi story car park a ten minute walk away!! We went to the rugby event not knowing whether we would be able to park at the hotel on our return. Our Executive room was a disappointment. The safe was not working, the wifi slow and inconsistent, the bed base was torn and the room generally needed a freshen up. It did appear clean. The room was not quiet. The room had a coffee machine as well a kettle etc for tea though No teabags. Only one bathrobe etc. Simple basics that were not right which were a disappointment. The reception staff were sympathetic, very helpful and we could sense their frustration that these simple things were not right.

We recently stayed at the Hilton Syon Park as we were going to a concert nearby. We booked massages for the morning. Upon waiting in the relaxation room, I was greeted by Sandra who was so lovely. Throughout the treatment I felt totally relaxed and Sandra focused on the areas where I felt tight without me even me identifying this beforehand. The hot stones and stretching were so relaxing and I felt rejuvenated. Once the treatment was completed, Sandra explained where I was holding tension and the areas she focussed on and some advice. Thank you so much to Sandra, not only was she so lovely but very good at what she does.

Booked this for a visit to Kew Gardens Xmas event. Location good for that. Impressive facade and reception and pleasant dining room for breakfast. Used car park at rear which was rather cramped. Room was a bit disappointing. Blind disabled to avoid view of adjacent building site so no natural light. Small and unable to open small wardrobe door fully as it hit the bed. Nice tea/coffee making facilities but limited coffee pods (no decaf even when requested). Bed comfy and all clean and pleasant. With a few tweaks could be 5star.