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We arrived very close to end of service in the restaurant but were made very welcome. The staff were friendly, informative & careful as we had caeliac & gluten intolerant people in our party. Our only real disappontment. Having offered gluten items like fish & chips & having gone to effort to make gluten free batter, then foolishly cook it in same fryer as other gluten products. The staff were quick to point this out & quite rightly too as this would make us ill. By cooking in this manner, this should not be marked up gluten free. Your staff could offer chips for various meals as they cooked them carefully in the oven. A small seperate gluten free fryer or even an isolated air fryer would give you so many additional options to offer to your customers. I know gluten free flour is more expensive but bought in bulk, it could be used for so many meals, again opening up choice for allergy customers & so attracting them to your restaurant. As with fish/chips all customers could eat it. No loss of taste. And such flour used in quantity would add pennies or fractions of pennies to meal cost. You attract the allergy sufferers, you also bring in all their family & friends & earn a reputation to draw in their custom & spread the word that you cater especially well for allergy sufferers as well as offering a variety of good quality tasty food, reasonably priced. I hope you value this feedback as I'd really like to come back as atmosphere, location & service was excellent

Lovely hotel and spa . Only let down was the car park attached to hotel only has one way in , no exit very very dangerous there was four of us grid locked inside it. Lucky we were all good drivers and managed to exit . There is a public one outside , but hotel car park is very limited and dangerous hardly any room inside , weird old shape and reverse driving more than forward . Hotel are cash less and there attitude was.... ah na , sorry cashless system . Shop up road. that's all they could offer don't give a dam how you park. Also took 160 deposit and will return sometime after. At later date. That was the real letdown reception staff.. .. not my problem attitude was poor. While the people that did get in hotel carpark was lucky to pay at reception off there deposit. Such poor service for such a lovely hotel. Apart from that the rest good.

Amazing. I love this place so much. It's not a far walk from the train station so when I got in late at night it was quick to walk to. The bed was so comfortable. I don't know if I was just jetlagged or what because once I hit that mattress and those pillows, I instantly fell asleep. I was just so cozy. It felt like I was staying in a friend's home. The staff was so wonderful. I felt bad, I was just this clueless American hot off the plane and didn't know what was going on. They were so patient, kind, and accommodating. I loved chatting with them. The pub downstairs was an experience to behold. This is a pub I would hang out at. I wish I could have stayed longer so that I COULD hang out at the pub more. The breakfast that was included was delicious. I can't speak any better words as to how wonderful my stay at the Westgate was. I just wished I took more pictures of it!

I booked at the last minute whilst working in Winchester so wasn’t expecting much for the money so was really happy it exceeded all my expectations. I had a super quiet room, overlooking the garden, which was pretty huge in comparison to other places I’ve stayed. Definitely my new favourite place to stay when I’m next there.

The room is very close to the main street and is recommended.

I had a lovely overnight stay at the Old Vine hotel. I was visiting Winchester to visit the cathedral and I couldn't have picked a more central location with easy access to the cathedral. I was put in the Zoffany Room at the front of the hotel and despite being over the pub and dining rooms I didn't experience any distracting noise from the patrons downstairs and being at the front of the hotel gave a nice view onto the cathedral grounds. The room was spacious and well proportioned, fully of character and charm and had all the amenities you'd expect. The bed was large and comfortable as were the arm chairs. The bathroom was also of a very generous size, very clean with a good sized combined bath and shower. My only suggestion to the hotel may be to move away from small individual single-use plastic bath products to improve environmental sustainability. The breakfast was served downstairs in the main pub dining area, which was welcoming but not overly busy. The breakfast itself was very good. Great local ingredients in my vegetarian full English breakfast. The staff were all lovely and very helpful, friendly and professional. I'd be very happy to stay here again if I were to visit Winchester in the future.

We’ve just completed 3 nights at the Mercury Winchester. We chose the hotel as it was the cheapest hotel with closest proximity to the city centre. As someone with the mantra “ I spend more time in the city than I do the hotel” I was not expecting the Ritz. Location is 10/10, within 100yds you are in the high street and right at the beginning of the local market when it is on. It’s worth noting that when the market is happening they close one of the main roads leading to the hotel so you would have to use a back route. Our Sat Nav took us down the road the market takes place so would have been a problem had it been market day. The hotel itself is tired and our “privilege room” was plentiful with stained carpets & even child pen scrawl on the wall. That aside the TV was large & bed & bathroom clean. We had a view of the cathedral & a mini fridge stocked with a couple of bottles of water & bottles of Pepsi. Breakfast was satisfactory but nothing special. The staff throughout our stay were very nice and we had no issues. Parking isn’t great, the small covered car park is a little tight to manoeuvre & at £15 per day very expensive. In summary if we came back to Winchester we certainly wouldn’t discount the Mercure as an option but it would be dependent on whether we could get a better price elsewhere.

My husband and I enjoy our visits to this lovely, characterful pub. The only comment I wanted to make was about the desserts, that although presented beautifully, I don’t find as satisfying as last year. I think the new ‘buffalo?’ Ice-cream is too light and lacking in substance. It feels more like a diet option, I understand it would appeal to some. The chocolate torte-like dessert tasted nice but was too hard to get the spoon through the lower section without it shooting off the plate. Sticky toffee pudding with sautéed banana was delicious but again, a different option to the ice-cream that feels like sorbet would be great. The puddings are expensive but of high quality, but one expects to feel satisfied and full after one. The peaches were delicious but again the ice-cream too light and ultimately unfulfilling.