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Lovely hotel with great spa, plenty of parking with lovely gardens

Free parking - big plus. We had booked B&B. With FREE continental breakfast @ £45 per night for two. Welcomed by contractors outside the hotel who were very hospitable, although busy emptying their van........is the hotel fit for access we thought.....we were assured it would be completed tonight?? What would be completed tonight?? Christmas decorations & decorators had arrived from the Black Country and what a job they did. (see my photo taken during dinner) A welcoming entrance into the modern, newly carpeted, well lit, open bar. Onward into the reception area and dining room where we were greeted by the owner?? and a member of the reception staff, who was very professional and gave us all the information we required about the hotel and escorted us to our room. A new grey carpet followed us right up to our room and beyond. A very clean, warm and comfortable bedroom. Ensuite with all the home comforts, including tea, coffee, TV, comfortable warm bed, etc. We had intended going out for a meal but due the long day decided to check the menu for an evening meal in and it was too good to miss. The draught beer was exceptional as was the wine of our choice for the dinner. Our dinner choice was fresh, well presented and as tasty as any I have ever tasted in my lifetime.. What's more it was delicious. How could we fault this hotel, we couldn't, best value for money and in a thriving village, Glyn Ceiriog. Must be amazing in the summer.....for us it was a cold damp and dreary night, but thoroughly enjoyable. We highly recommended this hotel. As a well known actor and diplomat said ”We'll be back” or was it ””I'll be back? Thank you so much.

Very nice small hotel, the room is clean and tidy, the facilities are complete, breakfast is about 6 pounds for one person, there is parking lot at the door, the stairs upstairs is a bit narrow, it seems that there is no elevator, we brought two big boxes to get the building fee Strength, the hotel is located next to the road, there is a little sound at night, but it does not affect sleep, in short, it is not bad!

The hotel was grim and extremely outdated and overpriced. We had so many issues. Upon check in we were given a room that had rubbish outside the front door including used sanitary items, the room was filled with dust, blood or other substances on the skirting boards, damaged head boards, cobwebs, stains on the carpet and sick smells. The hotel was fully booked however they did change our rooms - someone else who hadn’t checked in unfortunately got the rooms we were swapped out of. The next rooms were not much better, hair on the bed and on the chairs and our friends room smelled like the cleaners had just been to the toilet (they were in the room when they checked in and walked in), previous guests dirty beauty blender on the floor and cobwebs everywhere, dirty tea pots! We complained to reception 4 times. Each time we were told the room had been cleaned but that was not the case. 11pm that night and it still hadn’t been resolved but after a long day travelling we just needed to get some sleep. Complained the next morning and the rooms did not get cleaned until 6pm that evening. We were given a round of drinks at the bar, a bottle of champagne and wine in the room as an apology. We were also advised we would have 30% taken off our stay and to obtain the refund upon check out. The head house keeper cleaned the rooms at about 6pm and after that they finally felt as clean as they could be and smelled clean. Breakfast & Afternoon Tea we’re great, however we did have to wait for 15 mins to be seated each time - no one knew we were even waiting which I think is ridiculous seeing as a time was booked. None the less the food was good. They did however have lists of names and booking details at the front for anyone to view - no disregard to GDPR here whatsoever. Spa Day - spa was ok. Some of the areas in the thermal spa were not working so seemed pointless paying extra for that and the lunch provided was below average. My massage wasn’t great at all however my friend had the exact same massage and said hers was really good. Upon check out the following day we were told only 30% off the first night was going to be refunded and the amount entered into the card machine didn’t even equate to 30%! We eventually got to speak to a manager who eventually gave us the full 30% refund and said a phone call would be made on Tuesday to discuss the appalling service we received despite the extortionate price we paid for our stay…. No phone call of course! It seems excuse after excuse was made and it wasn’t acceptable and to have the room ready for check in as it should have been at 6pm the following night I would have expected a much higher refund offered as there was no point us even staying on the first night. We got a taxi into Chirk a few times and the taxi driver said so many of their clients complained in exactly the same way. I’m surprised this hotel is still operating and at full capacity. We definitely won’t be returning and won’t be recommending this