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Always very clean. Staff welcoming and friendly. Rooms all clean with towels, extra pillows, toiletries and plenty of storage & room spacious. One issue though that is not very nice when on ground level is the access route through/from a wooded area for non guests of hotel. On this occasion we encountered a few kids (a long way off of being men) that kicked about a ball with no care for the impact on our window. Early hours found also a Male and female (not guests) slurring drunken words of hate to each other and totally ok with treating the route as a toilet and like they owned it. I did then let my voice be heard and to move away or be removed...sad to say that! The hotel must fence the area and allow paying guest privacy and security. These few people have let down a community and shown themselves as vile people to foreigners, children and visitors alike.

Cannot fault accommodation and service. Excellent room, food and staff. Nothing was too much trouble for them.

Always spotlessly clean. Reception always very nice. Rooms have all you need. Comfortable and Clean. USB sockets, reading lights and lamps, Samsung 32” Smart TV compatible with with mobile phones, tablets and pc/lap. Desk with desk lamp and luggage storage along with open wardrobe and bedside drawers/unit. Large full size mirror. The Queen size bed is comfortable and has plenty of pillows/bedding. Bathroom is one of the best I have seen In hotels with modern and clean fittings. Subway tiling with chrome finish fittings, large bath with waterfall shower and over bath shower attachment for when just your hair needs washing. Huge fitted mirror with lighting and ample space for your toiletries etc. Towel rail and door hooks all complete the better than most bathroom. Towels and toiletries/hand wash/kettle and mugs, glasses, quality hangers and the attention to details all complete a good value room. The hotel flows on to the pub/ restaurant. Being Green King the food is all good. An extensive food and drinks menu. Easy and user friendly app allows ordering from your table for food and drinks. Overall the convenience of both hotel and bar with good service and good value a highly recommendable place to stay whether your here for business, leisure or just a night or two r&r The New Inn @ Green King always hits the mark. If you have breakfast with room it's served at the restaurant with hot & cold options Continental and Full English. Both perfectly presented and quality products. Parking for guests is free and input of car registration avoids any after stay fees.

Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.

I stayed at this hotel recently for a conference at the ICC, and I must say this place was great in terms of cleanliness and friendliness of the staff. I will be staying here again for future trips! The walk to the ICC could be better as you have to cross many traffic lights, but that's for the council to fix! Loved the breakfast by the way!

The facilities are relatively old but function OK. The drainage of the shower tub was somehow blocked. I expected to use the swimming pool but was so disappointed that it was out of service for my four-day stay.

Great room, great staff and great location in the heart of Caerleon. Also has one of the best restaurants in the area. Highly recommend