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Having submitted my allergy list a few weeks before our booking and seeing that there were so many gluten free, vegan options, I was excited to be able to join with my friends in celebrating the baby that’s about to be born. Imagine my disappointment when the waitress only went through my allergies (I know it’s an extensive list) at the table in front of friends, not all of whom I’d have liked to know about said allergies. I was hoping for a simple meal and enjoyment of afternoon tea. This did not happen. I was given gf bread that contained egg powder - that I’m intolerant to. I agreed to it because I already felt awkward. I was also given a plate of fruit. And then offered another round of sandwiches. Quite frankly I was shocked and appalled. I was left feeling very isolated and excluded from my friends who were all enjoying their delightful cakes. It’s not difficult to create sandwiches and cakes and scones to my allergies. I do it often. I even offered to pay extra because I know I’ve got a lot. But honestly having to pay £30 in the middle of a cost of living crisis for sandwiches and fruit and being excluded from my friends was ridiculous. I was very disappointed. The waitress was lovely, and double checked everything. The atmosphere was great, it would have been a perfect afternoon if I’d been catered for. But I wasn’t. And I found it quite unbelievable to be honest. I didn’t say anything during our time at the tea room, because I didn’t want to ruin my friends day. But I will not be returning to The Midland because of this terrible service. Photos of everyone else’s afternoon tea, then mine.

The style of the room is retro, pretty good, the toiletries are great, and there is a refrigerator. But the top-level swimming pool is very small, only two or three meters long. No one really goes swimming. If you live in the pool, the price is slightly higher. There is also a sauna on the top floor, which makes it very comfortable to steam~

Stayed for a 2 night stay at this brilliant hotel. Originally had to change the dates due to covid restrictions but was handled very well by the hotel representative Magda. The check in process was quick and easy and the team presented a friendly service. The room was spacious and the bed was really comfortable. The morning breakfast in a bag was a nice touch, the bacon was lovely. Overall a brilliant hotel and will definitely be staying here again

It is in a great location, and a free welcome drink is provided. But the locker is in a weird location; your leg might crash with it while sleeping. The lock can be borrowed from the reception if the receptionist you meet is friendly one.

We stayed here for the night as we were off to watch Ed Sheeran at the Ethiad. The location was great, central and had nearby parking. We expected to pay over the odds due to the concert. This was a great for my Wife’s Birthday and the room as almost £400 for the night. We had paid extra for a “recently refurbished” deluxe room, I would hate to have seen what the standard room I had a originally booked looked like if this was deluxe. The room (232) was no better than a Premier Inn, and nothing had been updated in what looked like 5 -10 years. Basic moderns facilities like a socket near the bed to charge a phone we’re none existent, the standard tv channels did not work, everything was a bit tired expect a giant tartan wall graphic. The shower was a pitiful pressure and boiling hot, not the luxury you expect and we have come to expect for a Malmaison. We had a lovely time watching Ed and then returned late to the hotel and decided to treat ourselves to some room service. We ordered a cheese and ham toastie each, not something you can really get wrong. Cheap sliced white bread, barely any cheese, 1 slice of wafer ham and a bag of crisps between us - for the small fee of £17+ service charge. We have stayed at both the Malmaison in Oxford and Cheltenham and would return there. Not to this one again, we would rather stay in a Travelodge, at least they’re consistent. All the staff were lovely, polite and efficient. The money here is for the location NOT the luxury you’d expect.

What a fantastic wee hotel the Brooklyn is! We stayed here on the night of the 19th of June for one night before heading off abroad the next day. Great location and a very quirky little hotel far exceeding expectations and better than some of these corporate giants, loved it! Staff were all exceptional to us, friendly and professional always. Bar staff on that evening get a special mention as they were brilliant. Cocktails were out of this world, as stated by Cocktail Queen herself who I was travelling with. Loved the terrace style seating near the bar, never seen that before! Rooms were awesome, bathroom fantastic and I did have a good chuckle at the fact that you could see into the bathroom from the bedroom through a one-way glass panel, hilarious! Everything smelt so wonderfully clean in the building too and I could not fault this place at all! A wonderful stay and a big thanks to all the staff that were on that evening and the next day, you should all be exceptionally proud of yourselves!

From start to finish, our stay was fabulous! We visited for my husbands birthday and the staff really made us feel special! The concierge were great and looked after my car and luggage for us and offered us water bottles for the way home. Reception brought us cocktails on arrival which was a lovely touch! When we first arrived to our room, there was a very nice treat plate saying ‘happy birthday!’ which was a lovely gesture. The room was clean and the bed was very comfy and spacious. Breakfast was absolutely delightful and the thought that has gone into the theme of the hotel is amazing! Even my toast (which was freshly baked bread!) came in a little ‘money bag’. I think my only ‘issue’.. and I use that term extremely loosely!!.. was the price tags on ornaments and dressing gowns etc… it felt a little gauche for a 5* hotel. Although I completely understand their reasoning behind it because they are fantastic ornaments.. it did make us panic a little and check everything was in the room before we could relax because we didn’t want to be charged for things! The price list in the ‘Gotham bugle’ was probably enough. It also confused us a little as to what was complimentary because the only thing stated as complimentary was water. Overall, we will definitely stay there again! Thank you for an amazing experience.

Location was excellent, very central and easy to get to on the free bus (number 2). Although the room was clean, at breakfast a glass came out of the dishwasher with lipstick still on it, which wasn’t checked before being put back out. The room is intimate with a pod like bathroom so you need to be comfortable with whoever you’re travelling with. Sleep quality was okay, the hotel was quiet but the bed is hard which made it difficult to sleep. They provide free tea and coffee, which can be accessed by a machine on each floor. For a non tea or coffee drinker it would have been nice if water was also provided. The breakfast was average but good vegan option. I recommend if you’re having breakfast to go down early because it seems to be cooked and lefted out on the bar for you to help yourself so didn’t look at it’s best by the time we came down at 9:30am. The staff were friendly and the restaurant/bar area make a great photo opportunity but I’d suggest going on a Sunday afternoon for a drink, if you want to maximise this when it’s quieter. I wouldn’t stay here again and if I did I’d definitely get breakfast elsewhere.

I stayed at the Milton last night the 22nd and it was excellent. I had read the reviews and was a bot concerned by them so approached the entrance with caution. Its clear the building used to be an office block and home to the DHSS. I was directed to the hotel reception where the pleasant surprises began clean airy and a very efficient and welcoming receptionist. Then onto the room which medium sized was warm the bed comfortable and the shower powerful . I ate in the bar and had a well cooked meal and a beer . Next morning breakfast was simply incredible value the selection was large the coffee good and the produce used a step up. All the staff I interacted with were friendly and helpful . Its cheap but its great