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Excellent. I cannot thank Kevin & the team enough. I found myself needing accommodation very last minute due to my partner having an serious accident and needing spinal surgery at the Stoke Royal. Kevin went above and beyond to accommodate me for a week due to me not being from the area and needing to stay close to the hospital. Rooms clean, they have everything you need, beds comfy, lovely little place, great value for money. Really welcoming and friendly.

Lovely hotel can't wait go back the stafff wete brilliant politr and the rooms we're lovely and clean and the outside ground s are immaculate and I really look forward to booking again which will be very soon

Look new and clean. Nice view from our room. Very friendly, polite and helpful staff 👍🏻. Good breakfast too. Would love to stay again if in around the area.

Excellent room and en suite, very clean and seemed fairly newly furnished/decorated. Had booked a twin queen bed as was only available at time of booking (didn’t need two beds) and they did automatically switch me for what I think was a king bed on arrival and it was a very spacious room. Minus a point for dinner at the hotel which is a bit of a let down. - The allergens listed on the menu at reception didn’t match the allergens listed on the menu in the restaurant, so despite pre deciding what to have, was a bit of a let down to find some dishes were no longer allergen free - Also had my starter and main arrive before my drink did, despite ordering at the same time (they did apologise, as they were busy) -dinner in the restaurant was over priced for what you get (no seasoning or flavour) Breakfast however was great and excellent quality for buffet style. I used the gym and although small, it was great for a short stay and a nice to have. All staff were super friendly

Pros The waiter in the restaurant was so friendly and welcoming so thank you. The rooms were comfortable however I booked for 1 adult and 2 children there was no way we would have all fit in the room if we all stayed. (One couldn’t go) Cons Having to use your room card for the lift was very frustrating Not being able to use cash was also annoying and it took ages to be served at the bar as only one person serving Having to pay £7.50 per night for parking was a bit expensive on top of the cost of the rooms 😳

We stayed here for two nights while visiting family for a wedding. The studio room itself was fully equipped with just about everything we needed for the stay and it was spotlessly clean… I mean spotless!!! A couple of things deterred from awarding a full 5 stars. 1: The check in is done remotely and was a little bit disjointed. The photo ID sent after booking was asked for again so had to be emailed again before passcodes we’re released. No on picks up the phone so the entire check in had to be done by SMS - although response were quite quick. 2: There was no parking available on arrival and we’d been driving for almost 6hrs so being tired, a bit stiff and hungry this news was a bit of a blow especially as the listing states there is free parking. We Sent a message to the check in team who basically said if there’s no parking well there’s no parking. We did manage to acquire a space a bit later once someone moved their car. 3: Hanley (the area of SOT where the apartments are located) feels a little bit run down, although there is a shopping centre, cinema, market and restaurants /shops to visit and everyone we encountered over the few days were all very friendly and eager to help. 4: The complimentary tea/coffee etc was not replenished during our stay (yeah we know it’s complimentary but in most places we have stayed in they are still replenished daily). Still worth another visit and would definitely book again with the knowledge of what to expect.