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We arrived just as a Wake was gathering! Despite that, we were warmly greeted and shown to our room, which was as described, although looking in need of freshening up. We understand a refurb is planned later this year, which will certainly make the place more inviting. We did a lovely circular walk into Windsor, returning via the Long Walk with an exit just a few hundred yards from the Union Inn. As we neared the end we looked forward to showers, so were disappointed to find no hot water in our room. We reported the problem and staff investigated. After two hours we were told a plumber would be out after breakfast. Whilst this was a tad inconvenient, we were treated very well by the Landlady who personally cooked and served us breakfast; she introduced us to her delightful Kite feeding routine and for our inconvenience said there would be no charge for our stay. We offered to pay for breakfast, but she refused to accept. A situation that could’ve resulted in an overall bad experience ended with us booking to return again in September, when we’re promised the water will be hot!! Thanks for looking after us so well.

This is the second time I have stayed at this hotel and on both occasions the room, cleanliness and staff have been excellent. Food was good the only disappointment being that I received an email @a week before I travelled to say that dinner and lunch would not be available on the Friday due to an event that was being catered for at the hotel, and the the attendees were rather loud when they went onto the patio at the rear of the function room during the night and the early hours of the morning (to be clear they couldn’t be heard when they were indoors and the doors were shut). This is a hotel that is very convenient for Windsor and the surrounding area and has lovely grounds for a peaceful walk after a long journey or a hectic day.

This is a lovely hotel. The staff are kind and helpful, the food is excellent, the rooms are very clean and comfortable. My friends and I had a lovely time here. Breakfast was particularly excellent with the food cooked to order and therefore very hot and very fresh. It is a short walk to the castle and Windsor has some lovely shops and good places to eat. Just across the road is the Long Walk and excellent views of the castle. It is also very easy to travel into London from here.

We had a one night stay and have to say it was great! Stayed in a larger room on the top floor with views of the castle and Guild Hall, truly lovely. Plenty of room for two adults and two little boys. Very clean and comfortable. The shower was super as were the lovely smelling toiletries, really good quality. Excellent quality tea, coffee and Nespresso in the room (proper milk in the fridge!) We also had complimentary mini bar in the suite (soft drinks only) and because we booked direct 4 free drinks from the bar including alcohol-that was a lovely surprise! The service at check in and check out was prompt, professional and friendly. Breakfast was excellent, really good variety and delicious. The lovely lady (maybe Filipina-sorry I didn’t get her name) who was managing breakfast this morning at 7:30am was super friendly and an asset to the hotel, keep hold of her!! But have to say all staff we encountered were professional and friendly. Easy to park and £30 for safe, convenient over night parking isn’t bad for central Windsor. We are staying again in December and already looking forward to it! If you need to be in Windsor to see the sights and want them on your doorstep then you can’t go wrong with the lovely Castle Hotel.

The hotel is located right in front of Windsor Castle, and you will reach the castle as soon as you step out. In terms of service, the hotel staff are very patient and have a good attitude. The breakfast provided by the hotel tastes very good and has many choices.