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The location is great. Located on the street where all banks, stores, supermarkets and restaurants located. The st albans cathedral abbey is just located opposite of the hotel. However, for the amenities, it would be best if they could provide hair conditioner.

The emails I was bombarded with told me that ”A warm welcome awaits you” but this wasn't the case, the welcome was actually cold and slightly awkward. Stayed on business for 2 nights, room was very very noisy (at front on to main road) with badly fitting windows. I got almost no sleep for two nights. I'd stayed in town because I wanted to be well-rested for work, next time I'll just get up at 4am and drive the 3 1/2 hours to St Albans. The whole hotel was in need of an update/refurb. Yes, I know it's an old building, but you can still keep it clean and up to date. Mattress was horrendous, lumpy, dirty and shapeless - years past it's sell-by date. There is really is no excuse for this sort of thing. The toilet had a macerator which was very noisy, and went off automatically when I used it at 3am. I think I woke up the people in the next room as I heard grumbling voices and then someone come out of their door and walk to mine and listen, presumably wondering what all the din was. Really sorry if this was you! The room was cluttered, with an excess of old furniture and heaters. Cobwebs and filth behind the bed. The sink was separate, actually in the room. Bizarrely, the tap was on a stalk and didn't quite reach over the edge of the basin but just ran onto the lip, which meant water went everywhere. Bar staff seemed friendly and helpful enough. I didn't sample the food. Would've been a one-star review, but for the really great central location, opposite St Albans Cathedral. Won't return.

We have just come back from a 2 night stay. We chose this hotel as its a 30 minute drive from Wembley and wasn't expensive like the other hotels. We arrived 2 hours early for check in however the gentleman at reception checked us in no problem and gave us access to our room. Our room was a good size with a double bed and additional pull out sofa bed. The room was very clean and tidy and had everything we needed for our stay such as an iron, kettle, hairdryer and towels. There was even a little sign in the bathroom letting us know if we had forgotten anything just let them know. Breakfast both days was lovely with plenty of choice. It did get busy towards the end but we were advised of this on check in. We didn't get back from Wembley till 3am this morning but after a quick email to reception at half 7, they sorted out late check out so we could have a bit more sleep before our 4.5 hour journey home. The staff here work so hard and it seemed to be the same 2 faces our entire 3 day stay. I honestly don't know how they do it and keep smiling. Nothing was too much trouble for them. We will definitely return.

I like to stay in Hilton hotels and I’ve stayed in many up and down the country. Assumed this one would be just as good but I was sorely disappointed. 1. Front desk: did not ask if I’d stayed here before, didn’t give me any information about breakfast or where the restaurant or bar were 2. Is there room service available?? I asked the front desk through the app, had no response, nobody answers the phones. I kept seeing plates outside rooms so assume there is room service however there is NO information anywhere to be found. No menus, nothing on the website, nothing in the initial welcome screen on the TV! Also, I assume room service breakfast is available since I also saw breakfast trays in the halls, again no breakfast menus anywhere and no information about this! 3. The room: very outdated and again not the standard I’d expect for a Hilton. The radiator was on so the room was VERY hot, I turned it right down but it wouldn’t switch off. There was a fan which was useless because it was barely worked and when it did it blew hot air from the radiator around. The bed is not comfy and the pillows were useless, way too soft and not easy to sleep on The carpet was badly stained and looking old and the decor could do with being modernised. The bathroom was just as bad with a big crack in the basin and spider webs in the corners of the room… The hotel itself feels very outdated and drab and there is a real lack of information for guests regarding the amenities. I know we’ve been through a pandemic but surely now is the time to start bringing back some of those standards we’re used to, menus in the rooms (or even bring back room service if it’s gone), a warm cookie on arrival for Hilton Honors members etc…wasn’t even acknowledged that I’m a member

Nice room, nice food, nice breakfast, nice staff, nice bar, decent pool (heated and clean but needs revamping) and nice grounds. It was very quiet as it was New Year’s Day but they still charged £10 for an extra hour at checkout.. otherwise perfect stay.

We stayed as part of the Harry Potter Studio Tour deal. It’s fantastic value! Parking is included in the package. Two adults and two children in one room. A double bed and a sofa bed (a bit springy but doable for one night). The hotel staff were really friendly. We booked to use the pool which was great. Breakfast was really fresh, plenty of options to choose from and well organised. We opted to go for dinner at The Plough which is a few minutes drive away and would also recommend eating there. A really good trip ☺️