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Stayed at the Baltic on Friday night. Arrived around 6 o clock and both our rooms had just been floor mopped and were still wet smelling of cleaning fluid and there was no heating on. A very unwelcoming start. The Inn had very few residents staying so had ample time to prepare rooms earlier in the day. Our room had a grotty old settee parked at the end of the bed with a shabby cover thrown over it. The fridge had not even been wiped out and was dirty. Duvets on the beds not adequate enough for that time of year. Around 4.30 a.m. we were woken by the fire alarm going off so had to trail down to the Fire exit. Not a single person on the premises to take charge other than the few guests staying - we had to ring a number provided and were told there would be someone there in 5 minutes - this was more like 15 minutes or so before the owner turned up. An apology given - it was a false alarm. Not a good situation on a very cold February night - what if there had been a fire? Cooked Breakfast was served 15 minutes after time specifically asked for and was cold. This could be a lovely place to stay but accommodation standards very low. Advice would be to steer clear.

The room was excellent. I asked for lower ground room and that is what pAPI got all amenities for the disabled visitor. I had a CPAP machine and extension lead was given without asking. Saran,Samantha on reception should be given an award for perfect customer support, Gemma at the breakfast shift,was very pleasant and another award should go her way. I had such an amazing time I will go back to to the hotel.

The transit point of the journey, the hotel is very beautiful, the parking lot is also large, and the instructions are clear. Because I arrived late, the handsome guy at the bar checked in. The next day I asked the lady at the front desk how to get there for breakfast, and both of them were very enthusiastic. He guided us very well, and he didn’t speak too fast. He spoke very clearly and it felt great to be understood😀. Breakfast was the most comfortable breakfast I had in the UK for a week, but it was a pity that I didn’t bring my mobile phone to the restaurant. The room is relatively old, but fortunately it is large enough, with two 1.5-inch double beds, and the bathroom is also quite large, but the shower faucet cannot be used, and the bathtub faucet can only be used.

Absolutely wonderful hotel with such attentive and friendly staff, had been staying here as had a family funeral and the staff were so accommodating, always checking if I was on, room was super clean, comfortable and warm, parking was chargeable, but not a major cost