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I like to stay in Hilton hotels and I’ve stayed in many up and down the country. Assumed this one would be just as good but I was sorely disappointed. 1. Front desk: did not ask if I’d stayed here before, didn’t give me any information about breakfast or where the restaurant or bar were 2. Is there room service available?? I asked the front desk through the app, had no response, nobody answers the phones. I kept seeing plates outside rooms so assume there is room service however there is NO information anywhere to be found. No menus, nothing on the website, nothing in the initial welcome screen on the TV! Also, I assume room service breakfast is available since I also saw breakfast trays in the halls, again no breakfast menus anywhere and no information about this! 3. The room: very outdated and again not the standard I’d expect for a Hilton. The radiator was on so the room was VERY hot, I turned it right down but it wouldn’t switch off. There was a fan which was useless because it was barely worked and when it did it blew hot air from the radiator around. The bed is not comfy and the pillows were useless, way too soft and not easy to sleep on The carpet was badly stained and looking old and the decor could do with being modernised. The bathroom was just as bad with a big crack in the basin and spider webs in the corners of the room… The hotel itself feels very outdated and drab and there is a real lack of information for guests regarding the amenities. I know we’ve been through a pandemic but surely now is the time to start bringing back some of those standards we’re used to, menus in the rooms (or even bring back room service if it’s gone), a warm cookie on arrival for Hilton Honors members etc…wasn’t even acknowledged that I’m a member

We have just come back from a 2 night stay. We chose this hotel as its a 30 minute drive from Wembley and wasn't expensive like the other hotels. We arrived 2 hours early for check in however the gentleman at reception checked us in no problem and gave us access to our room. Our room was a good size with a double bed and additional pull out sofa bed. The room was very clean and tidy and had everything we needed for our stay such as an iron, kettle, hairdryer and towels. There was even a little sign in the bathroom letting us know if we had forgotten anything just let them know. Breakfast both days was lovely with plenty of choice. It did get busy towards the end but we were advised of this on check in. We didn't get back from Wembley till 3am this morning but after a quick email to reception at half 7, they sorted out late check out so we could have a bit more sleep before our 4.5 hour journey home. The staff here work so hard and it seemed to be the same 2 faces our entire 3 day stay. I honestly don't know how they do it and keep smiling. Nothing was too much trouble for them. We will definitely return.

We stayed in the Borehamwood Ibis for one night for a concert at Wembley. The reception staff were very friendly and helpful explaining our options as we had arrived early. We were unable to check in but were told we could leave luggage at the hotel until our room was available. The car park is free at the hotel but small. However if no spaces are available there is a huge car park that residents can use for £1 a night. The rooms are clean and the beds are comfortable. We had a room on the road side of the hotel which was quite busy as expected, so try and get a room on the car park side of the hotel to avoid the traffic noise. Breakfast is a buffet choice of English and continental. The breakfast was excellent including quality sausages. In all I would definitely stay here again. The staff were all very pleasant from reception to room cleaning staff. A hotel is only as good as the staff who work there, so a big shout out to Ibis Borehamwood staff. Ibis listen up, give them a pay rise.

Yeah for such a nice hotel the friendly staff were amazing it was being felt like we were treated like being felt like we were treated like royalty we couldn't ask for a better set of staff and as for the the accommodation well Mike gorge it was just fantastic it was just fantastic 5 star 5 star better than 5 star better than some London hotels and considering it seems the area of Watford since the area of Watford we were most pleasantly surprised we would never ever have expected something so glamorous we would definitely be staying here again

Stayed at The Manor, Elstree for three nights B and B, booked through Trip.com and paid extra for a “deluxe “ room. We checked in and we’re given a room called Notting Hill on the second floor of the old building. Very “tired” room, especially the bathroom. The extractor fan was very noisy - sounded like a helicopter which we couldn’t turn off. The loo seat was loose and slipped to one side. The cold tap on the basin would not turn off. Floor tiles were cracked and loose. Bath enamel was chipped in several places. NOT DELUXE. The following morning we mentioned the faults to reception who offered us a different room. We were give “Chelsea “ on the same floor. A larger room in better condition but still not really deluxe. Still “tired”. Breakfast was nice with plenty to choose. All cooked nicely and lots of item’s laid out to select also. Very slow service however, we waited 50 minutes after ordering for the cooked items to appear. Unfortunately, on our last evening the wheel chair ramps had been left out on the steps at the hotel entrance. As I walked up, one ramp collapsed causing me to fall heavily and knocked my wife over too. We both suffered injuries which we reported. The steps should have been removed earlier once the wheel chair had left. Please take care if these ramps are there.

Nice hotel. Environment PUB services are good. And very close to Alstree train station