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It’s a budget guest house and does not pretend to be anything else. The room was basic but had the essentials, and was clean. The self service log in worked without problems, and the room was quiet. Perfectly acceptable for a short stay. But parking is a big issue, the nearest parking is a 10 min walk away and that car park is very expensive, which negates staying in a budget hotel! But a good choice if not reliant on car parking, as the location is very central and not far from the main train station.

Lovely apartment with everything you need for a comfortable stay in Cardiff. Friendly staff and only 5 minutes from the city centre.

This hotel is such fantastic value for money!!! With a free breakfast included in the room price and kitchen facilities that you can use to prepare your evening meal. Located close to a coach stop and train station, with a location that you can easily commute around Cardiff from. The only thing is that their toilet and shower facilities are not en-suite but outside of your room, a small sacrifice to endure for such a bargain. The rooms are clean and warm. The owners and staff were friendly, helpful and accommodating. There are ground floor rooms available which is helpful for those with mobility issues or young children. This will now be my go to hotel whenever I stay in Cardiff.

The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.

Stayed at the start of December, it wasn't in the actual hotel building itself it was in a separate building in the back courtyard which was accessible through the main dining room and conservatory. Out of hours there was a secure key gate and private walkway by the side of the hotel to go through. The room itself was clean and tidy. I stayed in a twin room which was perhaps a mistake as the duvet felt too small for the bed, although it would have been fine for a child, before you think it, yes I am medium build and height. Shower and toilets were fine. Very trivial things, batteries on the remote control didn't work and low stock on the teas and coffee in the room. Room was quiet other than being woken up by the bin lorry at 6.30am (Wednesday morning) but that wasn't the hotel fault. Staff were friendly, I would stay again but just choose a different room next time.