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We had an amazing stay here, the property has been recently refurbished and it's so elegant and spotlessly clean. The rooms are good size and they have everything you would need for your stay. Breakfast was amazing, lots of choices and v tasty. (Also, regarding the previous review, a B&B CAN offer breakfast, it does not mean it's included in the price - it says quite clear when you book if it's included or not and most properties offer it as an option). The location is so peaceful and very close to Fort William, Ben Nevis, Glencoe Valley, Glenfinnan Viaduct, etc All in all, excellent value for money as most accommodations in the area are much more expensive. The owners have been so friendly and helpful - thank you for making our stay memorable!

I booked this hotel after a cancellation at another hotel in Fort William, and I found it last minute. Quite exciting staying at a new hotel! Firstly, the plus points: a very friendly welcome, and the lady on reception at check out was very friendly too. Also, the rooms are really stylish and spotless, and some very tasty biscuits are provided. However, I was left disappointed by a few things. Firstly, despite the stylish appearance of the room, it lacked some cosyness - it felt like a cross between a Premier Inn and student digs. On that subject, there was a group of quite noisy students staying there the evening I was there. This wouldn't normally bother me, but you could hear everything from the corridor, even though I was staying at the far end. So, lots of knocking on doors until 11pm at night and from about 6am the following morning. I also found the service at the bar to be quite mixed. The guy working was very friendly, but the lady I was greeted by came across as if she didn't want to be there...no smile or anything! Finally, you can't watch live TV in the rooms. It may be 2023, but, if I want to watch TV on an evening, just turning it on and having channels available would be good. Unfortunately, I had to connect my tablet to a different WiFi code and cast...and not many of the streaming services allow you to cast live TV. In time, I'm sure the hotel will be great, and maybe I'll go again...maybe!

Beautiful location on Loch Lochy. We stayed in the Waterfall room, which has either a king size bed or 2 twin beds and a window in the back the overlooks the waterfall. It was wonderful to sleep with the window open and hear the sound and get some nice fresh air. The beds were comfortable and the room was also very quiet. The only slight negative was the assigned breakfast seats. Apparently, if you dine there for dinner (which we did not) you are then reserved the same table for breakfast. We wanted to sit by the window at breakfast to enjoy the amazing view but were told we had to sit at a table on the other side of the room as that was reserved (even though no one sat in the table the entire time we were eating). It wasn't that big of a deal but just something to be aware of. Otherwise, the hosts were very pleasant and accommodating.

We stayed at the Factors Inn for 5 nights, we used it as a base for travelling, from there we visited Oban, Malaig and Skye, overall we were quite happy with our stay, we had a superior room with a lovely big comfortable bed, tea coffee making facilities a sofa, coffee table and not a bad sized TV it was dog friendly this is great for us and our dog, you can catch a bus just outside on the main road into Fort William or use the local A&A reliable taxi service that we used a couple of times, the only negatives I can think of are the the Bathroom was quite dated, but having said that it didn’t affect our stay, and at check in we were asked if we would like to book breakfast at the Castle but they do NOT allow dogs in the Castle so we declined, had a delicious breakfast and evening meals just within 10/15 min walk along the cycle/walk path just across the road from Factors to the Golf club/Caddy Shack restaurant & Bar thats ran by a lovely couple that can’t do enough for you. Overall our stay was a nice one and we would go back and stay there.