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I have would have given our 1 night stay here a 4* review because the staff were lovely and our evening meal and breakfast were delicious. BUT the bedroom and restaurant were freezing (the lovely waitress said she thought ”they'd turned off the heating”) such that my wife had her dinner with a hot water bottle in her lap, the envy of other diners who had to keep their coats on whilst they ate! The thermostat in the bedroom could not be set at above 17.5 degrees. In addition, we had booked the room Mowbray because it had a lovely stand alone bath in it - BUT THE WATER WASNT EVEN TEPID! so no pleasure to be had there. The impression we got was of a place where the staff were trying to do their best and were charming throughout, but the business might be struggling to pay the increased energy costs that we all face nowadays. I would rather have paid more and had proper hot water and a warm restaurant!

Breakfast should have been served until 10 am. We got into the restaurant 9.15 and there was hardly anything left, One spoonful of scrambled egg which I had to gather from around the pan for my husband - none for me, no bacon, no sausage, no hash brown or tomato. They did have beans!! Having asked and waited, we got a bit of bacon and some sausages that were so hard we could hardly cut them!! Then , at 10am they asked us to leave the room because they had to get it ready for something else. Our bedroom was ok but there was a skylight in the roof and the sun came flooding in just after 4 am so I didn’t sleep. Waste of time having black out curtains at the window when you don’t cover the skylight. The teaspoons on the dressing table had not been washed. The shower was nice but the water came out all over the floor - our friends had the same in their room. All in all not a good experience and I wouldn’t stay there again. I did mention all of this to the reception guy but he just smiled at me. Not sure if he spoke English!

Great hotel, great service, superb location on the river, fabulous rooms which encompass the original features of the building and one of the best breakfasts I’ve ever had while travelling! Delicious!

Absolutely brilliant hotel!! Me and my boyfriend stayed mainly for Thorpe park it was an incredible location for it. 4 mins from the park! It's a lovely hotel attached to a lovely pub with impeccable food! We came down for our anniversary and decided to eat at the pub was well, it was worth it! Has a lovely outside area with heaters if you want to sit outside or smoke! Dave and Emily were incredible thier service is like no other! We had a problem with our ac in the room and they fixed within 2 hours as we was out at the cinema! They do everything the staff they attend to customers in the bar as well as customers staying in the hotel they do it all! I cant fault our stay at all! We'll definitely be back and be telling people how great it is and how close it is to thorpe park! The price was great as well! I didn't even want to leave I had such a lovely few days there. Thank you so much

I loved this place so much, so we ended up using it as our base ❤️ while in Korea The staff were lovely, they helped book out early morning taxi and gave help with other small problem we had only downside no table in the room but never mind