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Really quirky pub with a warm welcome, good food and friendly locals . OK it's slightly shabby in places and could do with some TLC, but it's clean and great value for money. We had a lovely view of the Abbey. The bed was comfy and we had a good night's sleep. The breakfast was plentiful and freshly cooked to order. The traditional and veggie breakfasts were great. Will stay again. Thanks to all the lovely staff for a fab Xmas break.

Probably one of the worst hotels I've stayed in to be perfectly honest, It was like staying in Fawlty towers. Funny smell in reception greeting you didn't bode well for our stay & my other half was trying to make light heartedness of the place by saying we're only sleeping there lol. Receptionist although friendly & cheery enough obviously wasn't told the restaurant situation, we checked in about half 5 normally if there's a problem with food the reception would tell you upon check in but not a peep here. We put our stuff in our room & going through the corridors you can tell it's really dated & hasn't been upgraded from what looks like a mish mash of budget chain hotel companies have seen ownership through the years. The door didn't seem to like our card it took 5 attempts to gain access & once inside the room was quite large which was surprising & clean but a large wet patch in front of the wardrobe/TV stand/desk/dressing table greeted us like there had been a flood from above but the ceiling was intact so we couldn't work out where it had come from. Some of the lights in the room didn't work either. We had been traveling most of the day so we went down to the restaurant about 6pm that looks a lot better than the hotel decor to be fair & seems a large and family orientated area but looks like another Mish mash of hotel chain interior. The restaurant wasn't busy when we ordered food be lucky if there were 20 customers in it, my other half ordered us food, our order was accepted and nothing was said about delays about 5 mins later we heard them tell someone at the bar ordering food that there was an hour's wait on food due to staff shortages which was quite surprising given how quiet it was on a Saturday evening. Someone else in our party joined us & we told them that apparently there's an hour's wait on food so they promptly put their food order in yet nothing was said again to them about a delay in food. Another 15 or so minutes passed & someone else in our party ordered food to be told there was no more food available this was about 6.45pm on a Saturday evening it was really bizarre. The guy & myself offered to go into the kitchen and just make him a sandwich but we were refused lol. We sat opposite the kitchen I thought there was only one person in there I could see a guy with a black polo shirt on & that was it but the music was pumping out like they were having a party. My other half said no there's about 5 of them I can see right in the kitchen & then another guy came out & it looked like they'd been mucking about in the kitchen because floured handprints were all over his shirt. All the while we were still waiting on our starters. It took an hour for us to get our starters then another hour to get our mains. The others in our party who were lucky enough to order food got their food orders before us even though they ordered after us. The guy who couldn't get food ended up going to the garage over the road for food. We probably would've

Comfy bed, warm room and nice bathroom. Would definitely stay again if in the area for work.

We stayed at the Parsonage for a couple of nights in September. We were so glad we chose this hotel as we had a fabulous stay. We were lucky enough to get a good deal from Hotels.com We had a lovely room that felt as if it was separate from the hotel, a couple of things needed updating but it did not affect our stay, the room was clean and comfy, the shower was powerful. If we needed anything we went reception and were accommodated straight away. The breakfast was lovely, plenty of it, food was replenished quickly and it was nice to see that food was taken away if it had been standing for a while. my husband is a vegetarian and the chef looked after him. The waiting on staff were challenged this day as i heard people asking for gluten free toast, decaf drinks , along with our own requests, but nothing was too much trouble. I would just like to say that there were a couple of staff members who stood out and went the extra mile to make sure everyone was happy, firstly the young lady on reception who had been in position a week , she also did some waitressing at breakfast, her personality shone through and we generally thought she wanted to do her best to help everyone enjoy their stay. There was also a chap cleaning the spa area who again went out of his way and seemed to have good judgement if people wanted a conversation or just a polite smile. All other staff members were very professional and we could not fault any of them. I read previously about other peoples bad experiences and i am not naive to realise that peoples experiences are different and that there are many members of staff, so i can only judge what we experienced. We loved the spa area , like other reviews have said , you need to take a £1 for the locker which you get back, also take a towel otherwise they are chargeable. There is a pub on site, we only had a look around so didn’t visit it but it looked lovely. We travelled to York by car which was a very easy route, but there is also a bus service near the hotel that i believe is very efficient and has a late night service too. There is a outlet mall not too far away thats worth a visit.