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Just got back from an overnighter here and we had a great time. The reception area is very modern, clean and stylish. Our room was also smart and spotless. Maybe the bathroom could use an update but it was fine really. We used the leisure club steam room, pool and outdoor jacuzzi. That was all very nice. On the way back to our rooms we stopped at the bar near to reception where the bartender made my wife a fantastic Espresso Martini. I’m sorry I don’t remember your name - female, blonde, much younger than us and very friendly. Later, we dined in the restaurant. Delicious starters to share (perfectly cooked scallops) then fantastic steak for me and lovely spiced hake for my wife. Also the wine was pretty good and I liked the touch of telling me the next bottle of Malbec was a bit too cold and offering me the chance to pick a glass of something else while I waited. All in all we highly recommend this hotel and it must be said, it is made this good by the staff, who were friendly and faultless. They all do the place proud. Thank you.

We've just returned from a very enjoyable 4 night stay at the Hilton Puckrup Hall, Tewkesbury. Our stay was made very enjoyable and comfortable by the staff. A big thanks to Tchin and Zara at reception, always welcoming and helpful also to Elias and Molly at the restaurant in the evening. Great service. Just a short drive into Tewksbury historic town, the hotel has a golf course, spa, gym and pool with jacuzzi, steam and sauna rooms which we used often, and is set in gorgeous leafy green grounds, surrounded by the golf course and countryside. Breakfast was great with lots of choice, and breakfast staff were very helpful. We enjoyed delicious food for dinner at the restaurant that has a lovely, cosy ambience. The location of the hotel is great, easy access to the gorgeous Cotswolds, Wales and the Mavern Hills. But again, it really was the staff that made it, very welcoming, helpful and professional. Make sure you go into the historic Georgian, Puckrup Hall Manor House part of the hotel, a grade II listed building, connected to the reception area, a glass walkway that takes you through to a pretty glass garden room and lounge. Its beautiful, we enjoyed our morning coffee there. We will definitely be back. Management clearly run a tight ship, with a strong focus on professionalism and great hospitality. Thank you for a lovely stay.

From outside looked scruffy and uncared for inside was fine althoug8evening meal was a little fragmented and confusing not helped by one of the group moving the nameplaces around Some guests tried it on complaining their food was inadequate but in fact most of us found the food was really nice and to top it top it all we all got a substantial reduction in price. The management redeemed themselves entirely. Would I stay again, yes we would as we think it is a work in progress.

We'd initially booked the Quays Room - positioned as ”executive plus” on the website. Making the usual allowances for the building being old, this was a horrible room. The carpet looked like it needed a deep, deep clean; the ceiling had massive cracks, but the real kicker was the windows. The website for the hotel says: ”Located on the first floor of the manor house, this room offers views of the roof top terrace.” Does it, though? Or does one window look out onto a small area surrounded by walls on all four sides? Kind of an accidental void caused by the layout, rather than the sort of thing you'd expect from a ”roof terrace”. As a side note, you could gain access to this - ahem - terrace via an unlocked door in the corridor, which means that literally anyone could, should they choose, pitch up outside your bedroom window. Hold on, though - it's a dual aspect room. The second window looks out on a scene so grim they've permanently boarded it up with wooden slats, which you can fiddle with and squint through to see some more roofs. Absolutely understand that not every room can look out onto the Gloucestershire coutryside, but if you're booking a room pitched as being not merely executive, but executive plus, and priced accordingly, you don't expect to wind up in a space that would have been considered a bit much for the First Mrs Rochester. We elected to change rooms - paying a whack extra for a room above the spa. Like the Quays, this also wasn't worth the price being asked, but we rationalised that the additional £40 a night was a surcharge in order to not be spending time in the miserable Executive Plus level. The spa side of the hotel is better - it felt a lot cleaner, the rooms are currently being renovated and upgraded (ominous that a management response here says they're only overhauling 20 of their bedrooms, as this implies the Tumbledown Manor side are going to be left untouched.) The walk-in shower is brilliant, but feel sorry for the cleaning staff as the floor hasn't been laid properly so it doesn't quite drain properly and must be a faff to clean. The rooms further up the corridor appear to have actual, proper balconies - ours didn't, as the pool was beneath us and for some reason they'd decided we weren't allowed to get onto the terrace outside our room. We had a bit of a view across the garden to the trees, although much of it was of the green roof of the pool. You can't control the temperature of the room at all - the first night it was way too hot, but there wasn't even an off switch for the heated towel rail. We opened the windows and just about made the room bearable. The common areas of the hotel had radiators blasting out at high levels - maybe something was broken as a lot of doors were propped open the next, more bearable, day (including external doors, which was cooling but interesting from a security perspective.) Ironically, this part of the hotel has an actual roof terrace, with seating and views, which would

We booked a hotel for one night. The initial price seemed quite good, but it was quite annoying to find out that there was a lack of transparency. They didn’t mention that the car park had an extra charge of £7. Additionally, on Trip.com, breakfast was available for an extra £14, and it was stated that kids under four years old eat for free. When the receptionist asked if we wanted breakfast, we said we would decide in the morning, and she didn’t mention anything further. However, we found out in the morning that breakfast cost £16. Had we decided the night before, it would have been £13, but they also asked for an additional £5 for the kids. Furthermore, the receptionist wasn’t very friendly. Also swimming pool was closed.

If you are after a historic hotel with loads of character this is a place to visit. We stayed 2 nights, the staff were very friendly and welcoming. Beth checked us in efficiently and then appeared at the bar and served us with our drinks! This hotel is opposite the beautiful Abbey which is well worth a visit. The river Mill Avon runs behind the Bell Hotel which unfortunately was in flood when we visited so the riverside walk will have to wait for a return visit! Its also within 2 minuets walk of the quaint town with plenty of period character and coffee shops/pubs to keep you warm.