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Just got back from an overnighter here and we had a great time. The reception area is very modern, clean and stylish. Our room was also smart and spotless. Maybe the bathroom could use an update but it was fine really. We used the leisure club steam room, pool and outdoor jacuzzi. That was all very nice. On the way back to our rooms we stopped at the bar near to reception where the bartender made my wife a fantastic Espresso Martini. I’m sorry I don’t remember your name - female, blonde, much younger than us and very friendly. Later, we dined in the restaurant. Delicious starters to share (perfectly cooked scallops) then fantastic steak for me and lovely spiced hake for my wife. Also the wine was pretty good and I liked the touch of telling me the next bottle of Malbec was a bit too cold and offering me the chance to pick a glass of something else while I waited. All in all we highly recommend this hotel and it must be said, it is made this good by the staff, who were friendly and faultless. They all do the place proud. Thank you.

We were upgraded to a ”mansion” room, which was very nice. However getting up to the room with heavy bags was not easy for older people. The room was well equipped and clean, but there was a touch of mould in the bathroom. Unfortunately the mansion part of the hotel is somewhat distant as far as regular servicing of public areas is concerned. (We noticed the same complaint from four years ago in a previous review). Dirty crockery and glasses left in public areas for days on end is not a Hilton standard. Our room was ”refreshed” every day at our request, during these Covid times, and was done promptly and nicely. Breakfast was adequate but a touch chaotic. The dinner menu was severely limited but of a good standard. All staff were pleasant and as helpful as possible. The pool area (unused) looked great. A friend used it and was happy. The surroundings were excellent and very convenient if touring the area.

From outside looked scruffy and uncared for inside was fine althoug8evening meal was a little fragmented and confusing not helped by one of the group moving the nameplaces around Some guests tried it on complaining their food was inadequate but in fact most of us found the food was really nice and to top it top it all we all got a substantial reduction in price. The management redeemed themselves entirely. Would I stay again, yes we would as we think it is a work in progress.

We'd initially booked the Quays Room - positioned as ”executive plus” on the website. Making the usual allowances for the building being old, this was a horrible room. The carpet looked like it needed a deep, deep clean; the ceiling had massive cracks, but the real kicker was the windows. The website for the hotel says: ”Located on the first floor of the manor house, this room offers views of the roof top terrace.” Does it, though? Or does one window look out onto a small area surrounded by walls on all four sides? Kind of an accidental void caused by the layout, rather than the sort of thing you'd expect from a ”roof terrace”. As a side note, you could gain access to this - ahem - terrace via an unlocked door in the corridor, which means that literally anyone could, should they choose, pitch up outside your bedroom window. Hold on, though - it's a dual aspect room. The second window looks out on a scene so grim they've permanently boarded it up with wooden slats, which you can fiddle with and squint through to see some more roofs. Absolutely understand that not every room can look out onto the Gloucestershire coutryside, but if you're booking a room pitched as being not merely executive, but executive plus, and priced accordingly, you don't expect to wind up in a space that would have been considered a bit much for the First Mrs Rochester. We elected to change rooms - paying a whack extra for a room above the spa. Like the Quays, this also wasn't worth the price being asked, but we rationalised that the additional £40 a night was a surcharge in order to not be spending time in the miserable Executive Plus level. The spa side of the hotel is better - it felt a lot cleaner, the rooms are currently being renovated and upgraded (ominous that a management response here says they're only overhauling 20 of their bedrooms, as this implies the Tumbledown Manor side are going to be left untouched.) The walk-in shower is brilliant, but feel sorry for the cleaning staff as the floor hasn't been laid properly so it doesn't quite drain properly and must be a faff to clean. The rooms further up the corridor appear to have actual, proper balconies - ours didn't, as the pool was beneath us and for some reason they'd decided we weren't allowed to get onto the terrace outside our room. We had a bit of a view across the garden to the trees, although much of it was of the green roof of the pool. You can't control the temperature of the room at all - the first night it was way too hot, but there wasn't even an off switch for the heated towel rail. We opened the windows and just about made the room bearable. The common areas of the hotel had radiators blasting out at high levels - maybe something was broken as a lot of doors were propped open the next, more bearable, day (including external doors, which was cooling but interesting from a security perspective.) Ironically, this part of the hotel has an actual roof terrace, with seating and views, which would

All the staff were polite, helpful and always had a smile. We had a wheelchair accessible room, which had plenty of space, and the wet room had plenty of handles. There was no air conditioning, which was not a problem during our stay, but might be an issue in the Summer. Only problem was the restaurant. The breakfast choice was not bad, but the hot buffet was not always hot, and there seemed to be a wait for replenishment of items. The menu did not have a huge ammount of choice, and when we met up with friends, who have allergies various items were unavailable. To be fair, the chef was very good and produced an alternative that was not on the menu.

A beautiful summers evening spent in the abbey across the road, hearing the bells was so lovely too. Really welcoming staff. Creaky floor in the bedroom but added to the character. The eggs royals for breakfast were gorgeous with a never ending supply of tea. Lucy made breakfast a cheerful and lovely start to my day.