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The location is very good, in a service area, there is a parking lot, the parking ticket costs 3 pounds; the hotel breakfast is very rich, the typical English breakfast has steamed eggs, bacon, fried sausage, yogurt and fruit!

Pros: The room is clean and cleaned up in a timely manner. The breakfast is good, and the steak in the restaurant on the first floor can be slightly expensive. Cons: No elevator. However, there are few old hotels in the UK with elevators.

1. Facilities: Parking is available at the door. The room is fully equipped and the layout is very detailed and warm; 2. Hygiene: The room and public areas are very clean and tidy; 3. Environment: The surrounding area is full of British-style buildings similar to the hotel, which is pleasing to the eye. It is about 20-30 minutes walk from the city center, which is very convenient. 4. Service: Very detailed. In addition to English breakfast, there are many other options for breakfast. The big sisters and little sisters who serve the hotel are very diligent, and the garden is very beautiful. Recommended!

Very well appointed, comfortable and easy short walk from the station and the historic centre. Booking was simple, email instructions were very good and made our late arrival and access to our room very easy. Breakfast was cooked fresh to order and staff were very friendly. Couldn’t fault it for comfort and character and will be recommending it to friends.

First things first - it is now called the Thanington Hotel. Parking is limited - once you enter there is no room to turn round if it is full and getting in and out of spaces is tricky. We parked on the back roads opposite the hotel for most of our stay. 15 minutes walk to the main shops and cathedral with a few decent pubs on the way. We were in room 9, decent size room with plenty of storage space. It was a bit tight between the bed and the wall. Good bathroom with powerful shower. We had air-con in our room but we couldn’t keep it on as it dripped tons of condensation onto the floor - we half-filled the waste paper bin. We enjoyed the hot and cold buffet breakfast with the occasional wait while they topped up the servers. We tried the bar one evening but there was not much choice and the night manager didn’t have much of a clue on portion sizes. We loved the inner courtyard for a relaxed rest. We’d definitely use again if we were in the area.

Close to shopping mall, there is a very nice Chinese restaurant opposite. I will choose this one next time. The first floor that likes to drink is the bar.

The best thing about this hotel was the location - couldn’t fault it. Unfortunately, there were lots of aspects of the hotel that we felt just weren’t ok for somewhere charging these prices. The main issue was the staff, from the moment we arrived, it was clear that most were disinterested in their job. We were disappointed to find that the breakfast was continental only (not something made clear on ***********). We asked for toast, they asked what kind we’d like and we said white. When it didn’t come we asked again and they said there was no white. Which is fine, but the same happened the following morning too. The hairdryer didn’t work in our room. My partner went to reception for them to plug it in (it worked), and hand it back to him saying it was fine. We tried again in our room, it didn’t work in any of the sockets. He went back and overheard the manager saying ‘what’s he complaining for - it works!’ We were then advised to not ‘wave it around’ or ‘use a brush to style with.’ The only way we could get it to work was if he held the plug into the wall while I used it.. and then it became incredibly hot after 30 seconds. I don’t understand the stand-off attitude and why we couldn’t be given a different hairdryer - it clearly was faulty and they knew it. The room we were in was large but with only one small window (and the smallest tv I’ve ever seen!) I echo what another reviewer says - in the night it was SO hot I couldn’t breathe. Awful ventilation. We also had a drippy tap and the bathroom door only shut when slammed. When we left, the staff were sat having breakfast and didn’t even come over to the reception to take the keys or ask how our stay had been. Overall I feel that this hotel was once probably lovely, however maybe the owners have stepped back a bit and the people they've left to run it just don’t really care. It’s also very interesting how the hotel has no presence on this page - not even to acknowledge reviews, let alone reply. Says a lot!