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The hotel environment is very good. As the itinerary was full, it was not fully experienced. A little regret

This is the best hotel I have ever stayed in. The service is very good. The hotel has a large manor and it is very relaxing to ride a bicycle. Although it is expensive, it is worth it! 100 points

I have would have given our 1 night stay here a 4* review because the staff were lovely and our evening meal and breakfast were delicious. BUT the bedroom and restaurant were freezing (the lovely waitress said she thought ”they'd turned off the heating”) such that my wife had her dinner with a hot water bottle in her lap, the envy of other diners who had to keep their coats on whilst they ate! The thermostat in the bedroom could not be set at above 17.5 degrees. In addition, we had booked the room Mowbray because it had a lovely stand alone bath in it - BUT THE WATER WASNT EVEN TEPID! so no pleasure to be had there. The impression we got was of a place where the staff were trying to do their best and were charming throughout, but the business might be struggling to pay the increased energy costs that we all face nowadays. I would rather have paid more and had proper hot water and a warm restaurant!

This is the second time I have stayed at this hotel and on both occasions the room, cleanliness and staff have been excellent. Food was good the only disappointment being that I received an email @a week before I travelled to say that dinner and lunch would not be available on the Friday due to an event that was being catered for at the hotel, and the the attendees were rather loud when they went onto the patio at the rear of the function room during the night and the early hours of the morning (to be clear they couldn’t be heard when they were indoors and the doors were shut). This is a hotel that is very convenient for Windsor and the surrounding area and has lovely grounds for a peaceful walk after a long journey or a hectic day.

Breakfast should have been served until 10 am. We got into the restaurant 9.15 and there was hardly anything left, One spoonful of scrambled egg which I had to gather from around the pan for my husband - none for me, no bacon, no sausage, no hash brown or tomato. They did have beans!! Having asked and waited, we got a bit of bacon and some sausages that were so hard we could hardly cut them!! Then , at 10am they asked us to leave the room because they had to get it ready for something else. Our bedroom was ok but there was a skylight in the roof and the sun came flooding in just after 4 am so I didn’t sleep. Waste of time having black out curtains at the window when you don’t cover the skylight. The teaspoons on the dressing table had not been washed. The shower was nice but the water came out all over the floor - our friends had the same in their room. All in all not a good experience and I wouldn’t stay there again. I did mention all of this to the reception guy but he just smiled at me. Not sure if he spoke English!

Great hotel, great service, superb location on the river, fabulous rooms which encompass the original features of the building and one of the best breakfasts I’ve ever had while travelling! Delicious!