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Booked this to meet friends, we live in the North West and they live in the south so this was round about in the middle between us. It was an ideal location for what we wanted (a chilled night with good food and drinks). Situated in a service station with plenty of facilities (coffee shop which serves lovely coffee, a pub the cherry tree, which was great for drinks and a kfc ) the location was pretty perfect. For a 2* budget hotel it did what I expected. The room was clean and basic. There wasn’t coffee/tea making facilities in the room but 24/7 drink making facilities in reception are available. Ok the reason why I’ve given 3/5 the best was so uncomfortable I struggled to sleep. My husband wanted to stay out to watch the end of the boxing but I went back to hotel I had to stay awake to let him in because we were only issued with one key card (standard apparently ). So I had to stay awake to let him in the room. My husband attempted to get a beer on return, from the hotel bar but was told he couldn’t drink it in the bar area because the night staff had cleaned already. The staff on the door were rude to my husband when he tried to get back in because he was a little stupid and couldn’t work out how to get back in (after coming in and going back out to the car passing and saying hello to the staff ). It required the scanning of the door with your hotel key card but reception staff are also able to let patrons in from the inside (I think it was slightly inconvenient). These issues didn’t ruin our stay - we had a great time, but warranted the 3/5 in my opinion

Was very last minute, but had a really nice time. Room was spotlessly clean and nicely decorated. Bed was EXTREMELY comfortable, one of the best I have slept on!! Only negative was the noise of the saniflow loo, but didn’t deter from stay. Also had dinner in the restaurant, food was of a very high standard and staff were organised and competent. Every thing was clean and all staff wearing masks, felt very safe.

Lovely stay from Thursday to Monday. The hotel was lovely and the staff couldn't be more helpful, in particular Theresa and Jose. The food was excellent with lots of choice. Great swimming pool too. Would highly recommend a stay here with plenty of attractions nearby.

At check-in the reception staff member was more interested in watching football and I was told to wait they watched football!!!! I did not sleep well as the hotel has a loose rope on the flag pole, told in morning that being loose since lockdown. All night a loud metal tinging sound. The hotel has an amazing heritage and the room shares this heritage, I wish just the staff would book time off for football and did regular site checks every day. Lastly the reception is not 24/7.

We came to stay for 1 night for an event at our daughters University. We was not sure what to expect initially but first impressions were ok for the price paid. We only spent around an hour there after a 5 hour drive before heading to the event we came for so we were tired and didn’t check around the room or anything. Upon our return, we noticed that the extractor fan was not working and not switch on any wall to control it then also noticed the screw for the shower rail was loose enough that it is only just hanging on. It was also very warm inside the room but there is no air con or even a fan to speak of so had to sleep with the windows open. The place was also very dusty in obvious places like the light fixings and the top of the mirror etc. And also a lot of mould/mildew around the bath and taps, which when wiped, a lot came off easily. We decided that we were going to report the issues to the staff in the morning. We sadly had very little sleep as the room above us seems to have had very squeaky floors and the occupants were up late and arose early. Before we ever leave a hotel, we always ***** the bed and sheets and put them into the bath for the cleaning staff. This is when we found old blood stains on the quilt and questionable yellow stains on the mattress and mattress protector. I had to come to the conclusion that the cleaning staff are clearly not cleaning to a high enough standard and are rushing through everything. It’s a shame as we cannot warrant staying here again and will look for elsewhere in future. The redeeming factor was the staff who seemed very pleasant and friendly. Although the only staff we did see were inside the pub on arrival and on exit.