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The Boathouse is a bar/restaurant with Wedding & Conference facilities plus a large free car park all in a most idyllic location on Ormesby Broad. They have 4 double rooms upstairs where we stopped for two nights En Suite Room. In reviewing hotels we look for the extra touches which say a lot for the owners. Quality towels, heated (controllable) towel rail, air con with easy to understand adjustment, quilted toilet rolls, shaving mirror, nice toiletries, tea/coffee with biccies, flat screen TV with text & sub titles enabled, safe, hairdryer, ample drawers & wardrobe, comfy bed with bedside drawer unit & light, windows which open fully & the “piece de resistance” a combined shoe horn & clothes brush. To top it all the bathroom has a sensor light to prevent stumbling round in the dark looking for the light switch. All in evidence at The Boathouse. Bar/Restaurant. There is a well stocked bar and our experience of breakfast & dinner was top notch. There was a comprehensive menu , food came quickly, was hot and well presented. We couldn’t believe the size of the breakfast. We have attached some photos

The whole experience was unsettling. We was there for two days and that was more than enough. I really don’t know where to begin. The room was dirty there was dust everywhere in the radiators where full of dust and bits of food. Cobwebs everywhere. The top of wardrobes and windowsills were full with dust but on the windows it was also grime too. There were rubbish under the bed from previous guests. The kettle was full of limescale and the cups and spoons were dirty. The bathroom was absolutely disgusting we only used it to go to toilet and wash our hands. The shower curtain was dripping in mould and dirt. The black slime and grime covered every corner and crevice. I actually used a cotton bud to remove some from the sink to see if it was dirt or stains but it was dirt a big chunk of it came off on the cotton bud. The toilet itself wasn’t clean I had to clean it myself with antibacterial wipes. The breakfast was ok it was cooked well but cheap ingredients. The service is slow and the waiting staff could do with customer service training especially the girls. The dining room table was dirty and sticky both morning with stains from a long time ago on them. They are glass topped do I can’t understand how glass cannot be cleaned properly. There was four people in the dining room tramps/homeless /drug users who where in the dining room obviously staying at the hotel. Swearing and scratching Both days we had do not disturb signs on our door. We always put it in as soon as we enter the room on the first day as we went away to relax and not be bothered but on the first morning while we was getting changed to go out the cleaners let themself in without knocking and quickly left then 10 minutes later did the same. On the second day after breakfast we went bk to bed for an hour and again they did the same. This is totally unacceptable in my opinion as the do not disturb sign is on the door. At 10am you really don’t expect someone to just come in. It’s really rude and without even knocking first. Never would I come back to this hotel. If relaxed and clean is what you’re looking for this is not the place to come. I’ve been to cheaper hotels and they have been much cleaner. Staff training is definitely needed

We always stay here when visiting family in the area. We were last here approximately 3 years ago, it is looking somewhat dated and could do with a makeover , saying that our room on the first floor was adequate and clean if not a little small but you don’t stay in your room all day. Great lighting, plenty of mirrors and sockets, and very impressed with the number of bathroom towels provided. Each room has a hairdryer , tea and coffee facilities etc. The bed was comfy , the pillows were not. On our second night I swapped them for the spares in the wardrobe, much softer and a better night’s was had, There is free onsite parking , it is first come first served , but there is a huge public pay and display option opposite. It takes less than 10 minutes to walk to the town centre. Every member of staff , with one exception were extremely helpful and couldn’t do enough for their guests. One young girl even looked up a cocktail recipe online to help serve a bar guest the drink of their choice. We booked a table for evening dinner on our first night. Very impressed with the quality of the food served. Amazing king prawn cocktail and the sea trout with Cromer crab was delicious. The breakfast choice served in the same area is really good, always look forward to that because of the variety. Plenty of dogs also seemed to be enjoying their holidays here too. All in all a good place to stay , just needs a bit of a refresh.