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I appreciate that the hotel is under new ownership, and having a serious makeover, but that's no excuse for a lengthy list of things that weren't ok! We were in a block awaiting refurb, and it really showed! Front door that didn't shut properly & had gaps in panels that let light through, into a stifling hot lobby with threadbare stair carpet up a narrow staircase to our room. Lots of cobwebs & dust around window& behind bed, bathroom door didn't shut, water pressure for shower was pathetic, as was the flush for the loo, window was cracked, and the sink plug didn't work - no information of any description in the room, not even a number to contact reception. Staff are being trained- but putting someone behind a bar who doesn't know what a Bailey's is & can't change a barrel is a bit of a fail! An annoying beep from a failing battery in the automatic doorstop was eventually solved by removing the doorstop completely, as either they had no batteries or didn't know how to change them - this was getting more like Fawlty Towers every minute. We decided not to have dinner at the Hotel, as the menu was decidedly uninspiring and overpriced (especially if you're vegetarian!) So to bed! Bed was comfy! But noise from the road prevented a decent night's sleep. Down for breakfast - all served yourself. no cleared tables available, no cereal bowls, only large mugs for coffee/tea, actual cooked breakfast was ok, apart from fried bread like soggy cardboard - but no plates for toast etc. To be fair, we stayed two nights, and the service the next day was better, but you cannot expect inexperienced trainee staff to cope on their own! All in all, we won't be back! If you do book in for a stay, make a booking at Sally Pusseys down the road for dinner- you won't be disappointed!

A return visit, Lovely to be recognised by some staff, who gave us a very warm welcome. The Hotel is clean, the staff friendly as well as professional. Food is plentiful, tasty and very well presented. Very much enjoy our time here, and really hope we can return later in the year. Thank you to Karolina, all the arrangements you put in place went according to plan. Thank you kusum, lovely welcome when we got to our meeting room. Thank you to Pradeep, Mackenzie and the young lady who served us in 14 Twelve. Great chefs. Producing tasty food, hot and beautiful presented. Huge Thank you to Chloe, this young lady went above and beyond, just very attentive, and looked after us extremely well.

We had a stopover in Swindon so that we could travel to Stonehenge for my wife’s birthday. I asked the hotel in advance to do something to mark the occasion, which they did very well. When we checked in, the room had balloons and happy birthday messages all around the room. Another thing that impressed me was the breakfast. I have just been to a Premier Inn hotel in London on business at the time of writing this review. While Premier Inn offers slightly more variety in their breakfast foods, the quality of food in this Holiday Inn Express is exceptional, light years ahead of Premier Inn. Well done, Holiday Inn Express Swindon West!

Stayed recently for work and always like to make use of the gym when I stay away. Decided to start my days by taking part in the circuit classes run by Lee. Lee was great - motivational, welcoming and knowledgable and made me feel at ease. Would highly recommend and will be visiting again!

We needed an overnight to break our journey on the M4. This was ideal. Quick, friendly check-in with hot brealfast pre-ordered. Room and bed OK for what we paid (but would have liked two pillows and more tea bags.) Bathroom was spotlessly clean and the shower good though lacking a grab rail over the bath. Breakfast buffet was well stocked and hot breakfast nicely cooked. Large well lit car park with CCTV. We would use this hotel again.