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It’s verry good place

The staff were great very helpful and nothing was too much bother. There was a mix up about the room when we got there, we booked a twin bed but got a double bed. It was sorted by the next day which was really nice. The Wi-Fi definitely needs to be improved. When we first got there it was ok but when we moved to the top floor we couldn’t get any wi-fi in the room. The rooms are basic, the beds are HARD and no tv but to be honest I didn’t miss the tv. Would I stay again?? Yes-because the price was good/location. No-it would be nice to try others hotels on Paradise Beach and the bed was so hard.

We have stayed at The Kairaba Beach Hotel for many years. We have seen it at it's best and now seen it at it's worst. Covid has a lot to answer for. It is so sad to see this Grand hotel so empty this year. Our first thought was to move hotels, but we have made many friends here at the hotel and feel at home here when we arrive. We decided to stay and even though the hotel is practically empty and working on a skeleton staff we felt obliged to stay and support. As usual the staff can't do enough for us. The management decided to allow local people to use the pool at a fee, and this has been taken up by them especially on the weekend. It gets very busy with lots of families n children most of whom can't swim. Which in turn is hard for the one pool attendent to manage as there can be up to 30 to 40 people in the pool. I understand that the management needs to bring in revenue but an extra pool attendent should be employed at the weekend. We need Whalley back at the pool❤️❤️ Breakfast is poor n not what we are used to, but on saying that we haven't gone hungry, it is once again so sad to see so few people in the hotel thus not a great selection and no buzz from it at breakfast from not being busy with guests. On the up side if we request something it is there the next day. On the whole yes it is quiet, we are under the impression that they no longer have a contract with Tui at the moment n can only be found on Gambia Experience which is expensive for the quality of the hotel at the moment. Personally I think that the hotel wasn't ready to accept guest in time for the winter holidays and with this, and what seems poor management from an higher level this once booming grand hotel has slipped into a sorry state. Hopefully with the support of regular guests that still belive in her and a higher better management plan the Grand old lady will get back to how she use to be once again in this fantastic location. We will always support as long as we are able thank you to all the stay you are doing an amazing job under the circumstances ❤️❤️

This was my first trip to The Gambia and it was literally a first trip whereby I tripped over, broke and cracked my two front teeth after falling flat on my face! After exiting the restroom located within the foyer. I tripped over a metal frame positioned at ground level. Not to the same degree as me, I know that other guests have had near experiences when leaving this restroom (see picture. I shudder to imagine what would have happened if this had been an elderly person or a parent with a baby. It is for several reasons that I would never recommend this hotel: A) No matter the nation, health and safety should always come first and be the priority in any hotel establishment. I cannot even begin to count the number of times I have heard someone say, ”Well, this is Africa.” No justification! After my experience, no precautions were made to ensure that other guests wouldn't have the same experience. In fact, the hotel manager wrote: ‘It is important to note that the hotel never have any reported incident from any guest, neither staff since the establishment of this resort in 2020’. The fact that I experienced it and reported it does not imply that no one else has ever tripped or had near miss experiences, even though you may not have had any reports. B) The general manager has some serious communication problems (once you manage to find him), such as a lack of empathy and an inability to listen to others. I am unable to be name him owing to legal concerns, but his middle name should be ”Avoidance.” C) Periods of no power occur frequently. This happened almost every night during our stay since their generator shuts down due to an overload of power and overheating. One evening, as my mother and I were getting ready for an event, we had to use our cell phone lights as a guide. Moreover, when this happens, there isn't any water available for a shower. Also, no functioning primary shower head, had to utilise the hose, whenever there was water available. D) One could not have a private moment since the bathroom door would not stay closed. Thank goodness my mum was with me. E) Someone managed to use their hotel room key to get into our room one night (mistakenly), the lock had to be changed. Yes, that did in fact occur! F) Though I wasn't expecting the Ritz, I would have expected it too at least be kept up, despite the attractive photographs on the website. This review is from a sincere individual. Though I don't usually post reviews, I felt compelled to write this review because I don't want anyone to experience what I did or am currently experiencing. I also regret that I was unable to shorten my stay. I am utterly disappointed because this was also my first trip to West Africa!