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Overall I rate this hotel as 4 stars. Having said that we did have a few issues. Someone previous referred to this hotel as Fawlty Towers. For the first few days of our 18 nights stay I could see where he was coming from. Problems first. On arrival at the airport we expected to be greeted by the taxi arranged through the hotel. It was not there. After many phone calls our ride arrived. If we went again I would not bother with 30 euro taxi ride and would take a local taxi at about £20 at silly o'clock. When we arrived at the hotel a man spoke to us and claimed he was the taxi driver due to pick us up, he was on time but we told him to go away. Complete nonsense. We didn't tell anyone to go away. Even as a first timer I could tell the Gambians apart. He was definitely not there. I refused his card. No way would I use him. Our first room was large and comfortable but the safe didn't work. The next morning someone came to show me how it operated and agreed it was broken. We were immediately moved to a new room. The new room was large and comfortable but the toilet wouldn't flush overnight. Not normally too much of a problem but my husband was very ill with v&d due to fish allergy. Being ill and the toilet not flushing all night was very bad. They said they would fix it. We went away on an overnight trip and when we returned I was ill - nothing to do with the hotel. The toilet didn't work. My husband ran up and down the stairs a few times. The night man would flick a switch in a cupboard somewhere and the sewage pump would work again for an hour or so. We moved rooms again the next day as we refused to be fobbed off and they said no other rooms had that issue. We had toilet flushing issues again but this time the issue was fixed quickly. WiFi in the third room didn't work unless I stood outside our door. Plus points: The staff were lovely and helpful. Malick, our room attendant, was very kind and caring. He arranged for a fridge that actually got cold as the one in the 3rd room got cool only. The bed was very large and comfortable. High quality sheets and towels were a bonus. His and her sinks were good. Shower was good. Sprayed in various directions with easy to use controls. TV in room showed British football - big plus. Air con worked well. WiFi worked well in parts of the hotel. They had frequent conferences and seemed to move routers to suit the business people. Once we learned where we could get the best signal we could easily Skype call back to the UK. Sunbeds were very comfortable and plentiful. Actually we usually got a good WiFi signal by the pool. Pool looked clean and was used frequently by Europeans (albeit cold). Breakfast was good. Supposed to start at 7.30am but this only worked if we stood there and told them what we wanted. They make lovely porridge. Egg station was good for make to order eggs, hot buffet with sausages, beans etc. toaster, fruit juice, coffee, cereals, f

The Gambia is a great vacation destination. Lots of places of interest and the people are the nicest I’ve met in the world. The Kombo beach resort is a great place to stay , its location is right on a beautiful beach.It’s just undergone a refurbishment. When we arrived it was my wife’s birthday and they made a cake for her and sang her happy birthday . The room maid made our room up everyday with a decoration on the bed. Special mention to the manager Victor C Soares who went out of his way to make sure we had a great stay , thank you. We will be back.

Air conditioning a paid option?!? And this is not disclosed until after check in? And wifi never worked so without phone in room, no communication with front desk. Oh, and no soap at all, much less any other bathroom product. Taken to very warm villa and dropped off without any explanation of anything. AC would not come on. Had to access a remote, unsecured wifi network to WhatsApp front desk because hotel’s wifi for this villa never worked for either of us. Once connected to front desk, was informed that AC was a paid upgrade!! Never heard of such a thing and certainly a BAD BUSINESS PRACTICE!! Agreed to pay extra, so maintenance man sent who actually removed and rewired the electrical box, while I held my phone light to help him because the lights also went out. AC finally on. Did I mention NO SOAP ANYWHERE? We’ve travelled extensively and this is one of THE WORST lodging experiences ever!! NOT RECOMMENDED because AC as an option without informing a guest is absurd!! Did I mention no soap anywhere?

Loved this place,wanted to lay in the sun for a week and do nothing.... perfect!.. Swim-up room was superb for me, I had Emailed them and asked for a sunny side swim-up room which I was given 👍. Breakfast was really good with a LOT of choices. The housekeepers,pool-cleaners,bar staff, waitress's and receptionist's couldn't have been more friendly and the place was spotless 👏 I ate out every night, ridiculously cheap! Had the same cab driver all week,he was great!.. really nice guy,the hotel hooked me up with him. Didn't feel like it was very busy, always lots of room by the lovely pool . Beach was great, people ask if you want to buy juice but I never felt they were in your face or hassling me. I would highly recommend tipping a couple of quid here and there for outstanding service. They have a sport's bar that can get ANY sporting game on anywhere,heaven for me.. ...Also,your in room TV remote has a Netflix and Amazon Prime button on it so you can sign into your own account and watch. Finally, I never go to the same place twice, I've booked and paid for 11 nts in February already!