Find the Best Guatemala City Hotels

I only stayed at the hotel briefly due to a late flight arrival and an early flight the next day. However, the room was decent and it was close to the airport which was all that mattered. When I checked out in the early hours of the morning there was no staff to check me out so I just gave the key card to the security.

With visiting a new country, I was a little uncertain about the right hotel to stay in, but, when I pulled up in the Uber, I was BEYOND grateful that the pictures matched real-life. The entire hotel had an old world, relaxed vibe, that made the wind down easier. I have never traveled to Guatemala before and the friendly service has me considering returning, for a longer, personal trip. Even though I'm not fluent, in the native language, most of the ppl with whom I came in contact, including hotel staff, were VERY helpful and patient. The bed was VERY comfortable, the room smelled like it had been cleaned, recently and it was VERY spacious.

Located in the 10th district of Guatemala City's safest area, the hotel room is a suite with a restaurant bar, gym, and facilities equivalent to the domestic four-five-star hotel. It is a relatively high-cost hotel among the 10 district hotels. Five hotels eventually chose us here and are highly recommended to everyone.

The breakfast is very good. The location is very good. The front desk and restaurant waiter are warm and patient. The luggage storage and hotel driver transfer service are also in place. This is a great hotel. If you come again next time, definitely choose this hotel.

Travelled with my kid, and they have children amenities! Nice and new facilities, will come back again

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

Una de las experiencia más extraordinarias un ambiente agradable y muy lero muy acogedor mi esposa quedó encantada y pronto regresaremos ya que el atendimento es de primera y las habitaciones es muy acogedora

This hotel was a great place for my two sons and I - good food, service and room. But the Best Part is that they graciously stored our luggage during the pandemic when we could not get back as expected to retrieve it. They went above and beyond to stay in communication during a terrible time for the country and the city, and we are so grateful. Thank you to Leonel and everyone for putting up with our luggage for so long! We will stay here when we return for sure.