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I have read many reviews about hotel and I can see why they go from 1 to 5 stars. So I'll try to separate it as much as possible to show my take on pros and cons. Hotel - has excellent location, near beach. It has playroom for kids with animators, big restaurant and nice bar. There are 3 big mostly shaded parking slots for your car. Annex to hotel where we were stationed needs renovation. Elevator screeches while going up and down, once it smelled like it has caught fire, doors were literary scratching while opening. Rooms are obviously old. Room – we have taken Comfort room. What you pay is what you get in terms of room benefits, but again, it needs renovation. Lock was moving back and forth while trying to unlock and they are loud when opening, it has some stains on walls, bath has old mold in it, which can only be physically removed. Beds are really uncomfortable. Furniture is simply old. Restaurant – it is big, there is room for everyone. You can sit indoors or on big balcony with mini playground for kids. Our biggest “fight” was to get child seat as there are not as nearly enough of those. We have had half board. Food is not the best but it is not bad either. There are always at least 15 different choices to pick from, and for the most part it is really tasty. Fact is that I have eaten excellent veal, but scrambled eggs next morning were bad. I did not believe you can mess up scrambled eggs, but someone has managed. They refill eaten food fast and often. Advice: either be the first one at the meal ( in other words 20 minutes before opening) or come at least half hour later. Coming at the first minute of opening means you will wait a lot, as people wait in big line. Additional note: in other reviews many have complained that restaurant is unorganized. I disagree. There are two lines for same meals but people (guests) are simply ignorant as.holes. Once grandpa was asking his granddaughter which gnocchi is watching her and they were picking ones which were watching her ( that lasted couple of minutes with 50 decent people waiting to get those gnocchi). Second time 40 ( forty) year old child was arguing with his mother if he should eat salad. Last one I promise, guy in front of me had only 3 pieces of meet left to pick from. He was picking waaaay too long, and then he was slowly moving chosen one in zig-zag line to corner to pick it up. Staff – staff is pleasant and helpful, but you can see on most of them that this is their first or second season. They are simply not as agile as more seasoned workers, but they try and do everything with smile on their faces.

I'd recommend the housekeeping to check the villa before check-in for the technical issues. We had a technical problem with hot water due to boiler malfunction and therefore couldn't take a normal shower in the evening and in the morning. Also I'd recomment the HR and management to do better prescreening of your hospitality staff at the check-in desk for suitability for working with clients. In our case check-in desk Alma or something similar (duty manager) didn't show professionalism and was not very friendly and helpful solving the technical problem with the villa #80 (on night stay during 8.6 - 9.6.24) (boiler broke and didn't give hot water water, so we couldn't take a shower). We asked for a compensation due to this problem, but she directly refused giving any compensation, referring to financial rules of the hotel company and furthermore didn't offer any solution that would help to resolve the issue. Just said that we could write a complaint to the sales department, and ”may be” they will consider some compensation. As a guest I had to take the initiative and offered a solution of extending our check-out time, which luckily worked and we were offered to move to another villa and check-out time was extended. Not talking about that this particular solution was not good enough. Just mentioning that the level of hospitality was by far not reaching the industry standards. Apart from these issues, our stay was great and we had a good time.