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I believe that this hotel has too low ratings for the service it provides. We were looking for a hotel with all inclusive service because of the small child we were traveling with. The hotel is located a 7-minute walk from the city center, private parking in front of the hotel, which is paid 10 euros per day. The staff at the reception are friendly, a little weak with the German language. The room is spacious, the sea view is fantastic, you can see the entire Pag Bay. In the pictures, the furniture looks worse than it actually is. I admit - the bed is quite bad, the management should seriously consider refreshing that segment. I admit that I didn't get much sleep. If you value peace, take a room on the 2nd floor, because on the 1st floor you usually hear the ”elephants” walking above you, which is especially annoying at night. Cots for children are not charged extra. In the evening, a show program is performed on the terrace of the hotel by the restaurant, which you must take into account if you are traveling with small children - it is difficult to fall asleep, and for older children it is a fun end of the day. Right next to the hotel is a beautiful pebble beach where you can rent sunbeds and umbrellas, even if you use towels, it's not bad at all. There is animation for children, you can also leave children over 4 years old in the ”game room” under the supervision of an animator. The food is solid. They bought me with things prepared for small children. A meat and fish menu and pasta are offered every day, so everyone can find something for themselves. The afternoon snack usually offers pizzas, burgers, hot sandwiches, snacks, unfortunately without fruit (which is abundant with the main meals). Basic drinks, mostly from vending machines. Cocktails a disaster. In the All inclusive option, all-day access is offered in the restaurant, while in the cafe within the hotel with additional charge. The staff - applause for the maids, they are kind and helpful, so don't forget to leave them a few euros. The staff in the restaurant are mostly friendly, so I won't spoil the impression with some girls who really don't know what tourism means and especially what it means traveling with a small child (yelling at you because you put soup on your child's plate at 18:58 because ”dinner is at 19:00”). All in all a satisfying experience and we will definitely come back.

Unfortunately, this place is far from a 5* experience. The staff is generally friendly, and most of them are trying their best, but so much is just wrong here. First of all - this place brags about ”fine dining” but it only offered a fixed menu with a choice between 2 starters and 3 main courses. The hotel homepage brags about ”fine dining”, but only mentions in print that restaurants are ”open seasonally” - what does it even mean? When is ”season”? Sorry, a 5* place should have better culinary offer, especially when it lure its guests by ”fine dining” choices. There was no choice here. Then the room. How can there be no power outlets in the room? Yes, there is one outlet on the floor, right next to the door, and yes, there are two outlets at the wash basin. But nothing next to bed where I could for example want to both charge and use my phone. I couldn't use my laptop at the desk, because I had no place to plug it in. This is 2024, people are travelling with two, three devices a person. The bathtub is right next to the bed. You can't see half the TV screen while in the bed (because it's positioned on a very low cabinet, with a couch in between the bed and the TV). The TV is a modern smart TV, but the hotel disabled Netflix on it (and this TV does support it - only when you try to access it, it say that it's disabled). The WiFi is either too slow, or not working at all, there are places in the hotel where it is just not accessible. There are no body-sized towels - the only towels we had in our room were hand/face towels. How can a 5* hotel do all this? The restaurant provides no privacy. The tables are positioned so close to one another, that if you are a couple, you are sitting right next to another couple almost as if it was a table for 4. You can't even have a decent private chat without feeling like everybody can hear you. Funny enough - they could arrange the tables to give you more privacy, they just choose not to. On our second morning, the restaurant was full at breakfast, we thought we were lucky to find a free table (with 0 privacy, mind you!), but when another couple arrived, they opened up another section of the restaurant which was completely readied, just intentionally not made available until the very last moment. Come on! I would expect this from a cheap diner, not the only restaurant in a 5* hotel! If you have an electric car, please avoid this place. They have a grand total of 3 chargers - one of which doesn't work. One charger was constantly occupied by a car that never moved during our entire stay! The night before the departure we ask the valet to charge our car, and he promises to do that, but when I wake up at 6AM I see that my car isn't charged at all and that there is a charging error. I walk down to reception, and receptionist tells me that ”we have problems with that charger” - well, I asked for my car to be charged, not plugged in! I have no use for my car being plugged into a charger that the hotel knows is faulty