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Very goof hotel near the center of the city and withmany services

Aesthetically beautiful and well-physically maintained. This hotel is designed for pure relaxation as it is located away from town at an adequate distance but not too far from downtown. Very large pool and is well situated. PRO- View from all parts of the hotel is breathtaking (Mountain and Ocean). The hotel is clean in all areas. The pool can use a more consistent cleaning. Cons- Breakfast is beyond lacking. Omelets most days. No deviation from the menu whatsoever. Shockingly being on an island and no fruits are provided with meals. If you asked for fruit, the staff gives you the same look like you are asking for the sky. They appear to have a strictness on everything. We requested lime juice 4 days in a row and the staff gives you the deer in the red light look. And that part was extremely frustrating. WIFI in the room is non-existent, even when you are sitting in the balcony area. If you are in the dining room area, Wifi is good and that is basically it. No way to communicate with staff if you need something. You practically have to leave your room and go search for staff. Staffs have no decision-making power. Everything thing needs to be communicated with the owner. No electric power in the room between 7-6 pm, therefore is no AC. Transportation is extremely difficult after 7 pm to go downtown due to the location of the hotel. Transportation is extremely available if you are downtown and coming back to the hotel. The beach is front of the hotel is filthy. Don't even think of going down there to swim or relax. The little sand area is loaded with trash (Plastic bottles, bags, and other things).

Stayed two nights. The hotel is located up an extremely steep hill. The road is narrow with sharp turns. The location is reasonably quiet, although there is no soundproofing. Beautiful view from the garden. My experience was mixed. The hotel provides airport transfers for USD 30 each way, which is very expensive for a distance of 4.6 km. I was picked up at the airport and, upon arrival at the hotel at 11:00, they gave me early check-in at no additional cost, which was greatly appreciated. The standard room I had booked was up on flight of stairs. It was clean, although fairly basic and dated. The A/C wasn't working (which had been communicated in advance), but the room had a ceiling fan and a portable fan, so it was ok. The bed was on the soft side but overall passable. There was a decently lit desk area. Sufficient number of power outlets. The bathroom was quite dated. The sink had a very loose faucet, and the shower was handheld only. There was plenty of hot water with good water pressure. There were several power outages every day, lasting from seconds to a few minutes. Almost every one of those resulted in the wifi not working for at least 30 minutes. Breakfast was included but portions were meager and service extremely slow. The first day it took almost an hour to get fruit and pancakes, even though the restaurant was nearly empty. The next day I told them I was heading to the airport and asked for the quickest breakfast item they had on the menu. Even though it wasn't busy at all, it still took over 40 minutes to get three pieces of fruit, bread (not even toasted) and jam; coffee was cold. The hotel restaurant also serves lunch and dinner, but options are limited; if you have special dietary requirements, you definitely need to order in advance. The restaurant staff seems to have a ”couldn't care less” attitude. There are no other restaurants in the immediate proximity of the hotel. The front desk staff is generally helpful. They set up a private tour for me to visit Citadelle Laferriere and Palais Sans Souci (~ 4.5 hours, USD 160) - not cheap, but it worked out well. A word of warning about transfers to the airport booked through the hotel. I had booked my ride 3 hours before my flight, earlier than the hotel recommended. However the driver didn't show up on time, and we left the hotel 15 min late. Due to the rain, there was a major traffic jam with bumper-to-bumper traffic. In order to make my flight, I ended up getting off the car half way to the airport and getting on a mototaxi (with all my belongings, suitcase included).