Search Best Hotels in Golna Karariya

I booked a ”Deluxe Private Room with Ensuite Bathroom” at gostops kasar devi at almora for a 3 day business trip in nov. I knew it was a hostel and not a hotel and therefore carefully chose the room that I did. Upon reaching the hotel around 10 pm, after a 12 hr long road journey, I was given a room on the rooftop, which was nowhere close to what was shown and promised on the gostops website. At the outset, the room was Stinking, as if its doors hadn't been opened for months together. When I asked for an alternative, I was told there was none. At 10 pm, in a place like almora, I didn't want to go hunting for another place. I accepted another room, much below the acceptable standard to sleep for the night. There were no amenities in that room and no service in the property. I reported the matter to the on-site staff. I wrote my grievance on their website immediately. I also raised it via WhatsApp using their chatbot. I called them 2 days later because getting to them on phone was almost impossible. I was advised to write an email, which i did instantly. I requested, that my money be refunded because the property failed to give me what was promised. They have the audacity to tell me that the booking was non refundable, not realising that I cancelled because of service deficiency and not because I wanted to cancel of my own will. Gostops doesn't seem to understand the difference between the two. I am going to take them to court. If you are planning to book a trip anywhere in the country and are thinking of gostops, think twice before you do. They are just interested in making a quick buck without any care for customer service.

Excellent valley view rooms, neat bed and bathroom. Polite and friendly reception staff. Good room service. Excellent service dogs who took us for evening walks. Nice arrangement for a bonfire on the terrace. Excellent calm location if you are looking for peace. One opportunity to improve is the options in dinner buffer, they are very less like one daal, two sabzi and one sweet ( that too the staff keep on insisting one per person which does not look nice. Rest the hotel is an excellent property to stay in ranikhet, though some people might find it slightly overpriced.

Easy checkin at reception Room access by lift and stairs Room was ok with small balcony with hotel and valley view good wifi was available in room and terrace Geyser was working and Toiletries were there. Tea service in room good. bedding was ok

Building is on main local bazaar road parallel to mall road. It is an old building. Room has attached washroom. It is for people with tight budget. Washroom not cleaned with hygienic