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We booked a double comfort room but we’re put in a disabled access room. Neither of us have mobility issues and are supposed to be on a romantic weekend away and we thought by booking a 4 star hotel we would get the romantic atmosphere advertised on line. We asked about room service when we arrived as it was quite late and were met with a response of “nothings open” despite the website advertising 24hour room service with no extra charge and free water from the mini bar. When we got to our room there was a notice on the side with information about the room service hours which also stated there would be a 3€ charge just to call down to room service, as well as a note on the mini bar stating a 1.50€ fee for water. Our bathroom does not have the bidet that’s stated in the room description online and the toilet is raised far too high for either of us to use comfortably. The rest of the bathroom is completely bare, with not so much as a shower curtain. Our safe does not work, despite someone coming to change the batteries inside and still no resolution to our issue! We have only one bedside table and had to resort to using the cheap plastic chair as a replacement on one side of the bed. The receptionist was less than cooperative when we went down to discuss our feelings/options and we were met with “we don’t change the bookings this is what you booked”. After showing her our booking and where it stated what we paid for she responded with “we’re full so we can’t move you unless you want to sleep separately or if someone cancels” . We feel as though we have been lied to and don’t feel as though we have been provided with the service that we have paid for. Having seen the room pictures online of what we had actually booked we are completely disgusted and can’t help feeling a bit discriminated against due to us being a same sex couple. It’s our first time in Milan and this has truly tainted our view and will probably not be coming back at all.

We were in this hotel for work reasons. The structure is quite small but beautiful. The parking, not very comfortable, by a valuable help to leave the car in a safe place. Some rooms do not offer a wonderful view. But it was all clean, the service was kind and the breakfast was good.

Clean and nice rooms. Rooms are large enough for move freely with bags.... Especially restaurant staff are very kind and helpful... We had Just one night in hotel but so glad to come.. Meals were tasty. Room is clear and bed is so comfortable.

This was the best hotel we stayed in over a 10 day tour of Italy. Room was very spacious, clean, good pillows, bed was comfy and everything in the room worked! I’d definitely recommend this place to stay.

Se volete sentirvi aristocratici per qualche giorno, potete soggiornando qui. Villa Valentina conserva da centinaia di anni la nobiltà italiana, lo stile shabby-chic coltivato negli interni e l'area verde cosparsa di alberi che lo circondano regalando un'atmosfera fiabesca, la gentilezza perfetta della proprietaria e a tutto lo staff che la aiuta, i servizi turistici irreprensibili, ti travolgono facendoti sentire privilegiato, lusingato,...aristocratico! Villa Valentina è vicina al Lago di Como, al Lago Maggiore, a Milano, non lontano da Bergamo e dal Lago d'Iseo, e sono tanti i posti che puoi visitare da qui in gite di un giorno in auto o in treno. Ho avuto e avrai qui un ricordo indimenticabile e una delle vacanze più belle della tua vita! If you want to feel like an aristocrat for a few days, you can afford it by staying here. Villa Valentina has preserved the Italian nobility for hundreds of years, the shabby-chic style cultivated in the interiors and the green area dotted with trees that surround it, giving a fairytale atmosphere, the perfect kindness of the owner and all the staff who help her, the irreproachable tourist services, they overwhelm you making you feel privileged, flattered, ... aristocratic! Villa Valentina is close to Lake Como, Lake Maggiore, Milan, not far from Bergamo and Lake Iseo, and there are many places you can visit from here on day trips by car or train. I had and you will have an unforgettable memory here and one of the best holidays of your life! Si vous voulez vous sentir comme un aristocrate pendant quelques jours, vous pouvez vous le permettre en séjournant ici. La Villa Valentina a préservé la noblesse italienne pendant des centaines d'années, le style shabby-chic cultivé dans les intérieurs et l'espace vert parsemé d'arbres qui l'entourent, donnant une atmosphère de conte de fées, la gentillesse parfaite du propriétaire et de tout le personnel qui l'aide , les services touristiques irréprochables, ils vous submergent en vous faisant vous sentir privilégié, flatté, ... aristocratique ! La Villa Valentina est proche du lac de Como, du lac Maggiore, de Milan, non loin de Bergamo et du lac d'Iseo, et il existe de nombreux endroits que vous pouvez visiter à partir d'ici lors d'excursions d'une journée en voiture ou en train. J'ai eu et vous aurez ici un souvenir inoubliable et l'une des meilleures vacances de votre vie ! Wer sich für ein paar Tage wie ein Aristokrat fühlen möchte, kann es sich hier leisten. Die Villa Valentina bewahrt seit Jahrhunderten den italienischen Adel, den in den Innenräumen kultivierten Shabby-Chic-Stil und die mit Bäumen übersäte Grünfläche, die sie umgibt, was eine märchenhafte Atmosphäre, die perfekte Freundlichkeit des Eigentümers und aller Mitarbeiter, die ihr helfen, die tadellosen touristischen Dienstleistungen, sie überwältigen Sie und geben Ihnen das Gefühl, privilegiert, geschmeichelt, ... aristokratisch zu sein! Die Villa Valentina liegt in der Nähe des Comosee, des Maggio

Good location, close to the railway station. Simple but clean rooms, comfortable beds. Free parking and WIFI. WIFI quality is good, but I found no English programme on TV. Small shower. friendly staff. Average breakfast. Reasonable price. Recommended.

The hotel is very nice for a revigorating stop on the Italian and Swiss road for our group of Motards. Rooms, just beautiful with small attentions, like gateways, superb bathroom.In this end of August, the 34 ° will enjoy air conditioning and the superb pool.simpa also to be able to park the motorcycles in front of the rooms.More Reserved in the restaurant, little choice and cheap enough, but breakfast is perfect, choice and quality.

Since I had been advised, I booked at the hotel Cyrano. We stayed for two nights, she welcomed us the owner, very kindly. We found ourselves very good, good and abundant breakfast, both sweet and salad. Parking is included in the price, which is important, because in the city parks are all payable. The double bed with topper, we have been very well sleeping, the quiet road near the center. We will surely return and recommend the hotel

Molto soddisfatto. Unico piccolo problema è che l'ascensore dal secondo piano non ci faceva scendere per andare al piano terra, dovevamo per forza andare al -1 per poi salire con le scale. Ma è l'unica nota leggermente negativa in un'esperienza ottima.