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Absolutely THE worst Relais Chateaux I have ever stayed at and we stayed at over 15 of them. The hotel is old, unkempt, stale, and clearly has not been updated in years. The service matches by being rude at worst and dishonest at best. We stayed one night at the hotel. Checked in at 6pm. The room was like a sauna and we were told it should cool down soon as the AC was started only a few hours ago. By 8pm, it was still very hot and we asked the front desk for help. We were first told the hotel if fully booked so they can’t move us and they can’t give us a fan for “security reasons”. We were asked to check again after dinner and they expect the room to cool down by then. We headed to their pizza restaurant and after a disappointing meal came back to the room to find it not cooling at all. Went again to front desk and this time the attendant- Kumar- told us briskly he can’t do anything about it. He claimed he can’t call an AC technician at this late hour and has no other rooms to move us to. He kep cutting us every time we tried to explain how hot the room was and it was unacceptable to expect us to stay in a room with no AC and 80F when we paid $900 for the night, Kumar was rude, extremely disrespectful and belligerent. Only after we threatened to sleep in their lobby and insisted he call the hotel director, did he do so. We asked to speak with the director and were told he cannot speak to us at this last hour!! We were moved to another room which was much cooler but with just as dilapidated bathroom. Amazing how the room suddenly became available after the constant lying that they are fully booked. In the morning, we asked to meet with the director and were told he’s in a meeting offsite for all day. The only person available to speak with was an assistant front desk manager. When we mentioned that we had clearly communicated last night that we need to speak with the director, it’s unacceptable that he’s not available. We were the told he would call us in an hour. Of course, no one called. Making it rather clear why the whole experience was so terrible- it’s come from top down. When the hotel director does not care about the customer experience, of course, no one else will. This hotel needs to be delisted from Relias C and Smiths. They absolutely don’t care about service, quality or standards that a luxury hotel should have.

We stayed here for 6 nights in June. Ideal spot to have your base at. I know a lot of people have said it is a long walk to the town but it is only 9 to 10 minutes if you are fit and healthy. We stayed in one of the apartments. The place was spotless and then only 2 seconds walk to the lovely swimming pool. The life guards on duty checked the water in the swimming pool every day, which was great to see. The people that worked in the hotel where all very pleasant and helpful. I would definitely stay here again.

Das Hotel liegt an einer Bahnstrecke. Die Lage ist aber trotzdem wegen seiner Zentrumsnähe ideal. Zudem fahren keine Züge in der Nacht. Wir hatten ein Zimmer Richtung Innenhof. Es war sehr ruhig und wir konnten sehr gut schlafen. Unser Motorrad konnten wir in der Tiefgarage kostenfrei parken. Das Frühstück war gut und es war alles da. Das Personal war sehr freundlich. Der Herr an der Rezeption hat uns sogar ins Zimmer gebracht. Im Zentrum, welches zu Fuß in 5-10 Minuten zu erreichen ist, befinden sich mehrere Restaurants direkt am See.

The hotel was amazing, and the staff were all very helpful. The breakfast was delicious every morning and the view from our balcony was beautiful. It’s perfect for couples looking for a peaceful holiday, and it’s got a beautiful and clean swimming pool. The lake is only a minute walk away! Can’t wait to go back at some point!

Podere Castel Merlo è un gioiello di pace, eleganza, raffinatezza situato in Val Calepio a poca distanza dal meraviglioso lago d'Iseo. La struttura è curatissima nelle sue architetture: spazia da una sala comune finemente affrescata ad una hall accogliente ed elegante. Il ristorante articolato in più sale culmina con la parte verandata che affaccia su uno dei gioielli, il giardino con piscina circondato dai vigneti della struttura. Le camere sono fantastiche, ampie, elegantissime letto super comodo e bagno con doccia walk in da favola. Una chicca è la deluxe, un vero sogno! Ultimi 2 consigli: prenotate una cena al ristorante e fatevi guidare in una ottima esperienza dal maitre Umbro con il quale abbiamo anche fatto una eccellente degustazione che va al di là del bere i loro ottimi vini. Umbro vi dedicherà tempo, vi accompagnerà in un viaggio che non dimenticherete perché sarete conquistati dalla sua professionalità, dalla sua schietta e genuina simpatia. Ah, la colazione una vera coccola! Beh non vi resta che prenotare, come abbiamo fatto noi per festeggiare i nostri più cari amici che hanno ricevuto per l'occasione anche un gradito omaggio dallo staff, segno di una attenzione al minimo dettaglio pet gli ospiti. Prenotate e non ve ne pentirete! Fabio, Francesco, Roberta&Davide da Milano, weekend 28/29 settembre.

Ho soggiornato qui insieme a mio marito, paziente della clinica adiacente alla struttura. Il personale è molto gentile e disponibile, le camere sono pulite e confortevoli, la cena ottima. L’esperienza è stata molto positiva, consigliato!

The hotel was very comfortable and was very comfortable and was very comfortable and was very comfortable. We have noticed it for a reason, but the room was full of water now. We called the staff who were unable to solve the problem; he spent time to arrive, and in the meantime, because the water was going everywhere we dryed the room with towels and everything we had We couldn't use the Jacuzzi, the room was not changed, the staff were not able to solve the problem. We have closed the bathroom alone and empty it. The water continued to go out for a while until the pipes under the floor were probably completely empty. There may be a loss or a problem, but it is not that way it is solved; given the price paid for the stay. The next day, the only thing that was said was that they would have informed the director of the incident, so not a technical man at the disposal, not a staff member capable of managing the situation, but are we joking? The only thing they could do was to provide us with clean clothes, fortunately.