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Stayed for 4 nights as a family of 5 Hotel is in a great location on the south west of the lake. Service was very good. Very welcoming. They will park your car which is helpful as the car park is pretty full of cars Rooms were good with lovely views of the lake and small balconies. Breakfast was a buffet with some a la carte egg options. Good variety and some good gluten free options Ate in the fish restaurant a couple of times - this was superb in terms of service and food We also ate at the bar in the evening. Service here was very slow and the food not so good Kids loved swimming in the lake and lazing around We took a boat trip for the afternoon down to Sirmione which was an excellent experience on the water and also looking around Sirmione (though it is very packed with tourists)

We stayed here for a few nights for a friend's wedding, and loved the hotel. The finishes in the rooms are very modern, including the bathrooms which were beautiful (and my wife and I are picky on this point). The pool and deck have beautiful views of the lake, as did our balcony. Most memorable, though, was the service: consistently excellent and personable, of a type difficult to find in a larger chain. The staff went above and beyond for us. On top of their consistent, professional, personable service, they ended up saving us on the way back from the wedding. We did not reserve a taxi/other car service back in advance, and asked them to do so day of. Unfortunately, (likely due to other wedding guests booking earlier/wedding ending late around 1am), the local taxis were booked up. The staff assured me they'd figure it out, and called me at the wedding to confirm they'd found a driver/give me the details. All went smoothly, and we later found out the driver was either a friend or a staff member of the hotel, who would not typically be working at that time but came to pick us up, free of charge (yes, we tipped), when we didn't have another option. Thank you so much to the staff for making our stay!

Upon our arrival we were led to a room which was stinking badly of mould. I started looking for the source and soon discovered that all walls were mouldy, some of the biggest patches covered with furniture or bed. We were shocked and immediately asked the receptionist to change our room as being in these conditions is extremely hazardous to health, even for people who are not allergic to mould (my partner is). We couldn't believe that a 4 star hotel or any kind of hotel would have rooms like that and show them to guests. These rooms should be completely torn down/renovated. Luckily we got a different room, the situation there was better. However, it was still not a 4 star hotel experience: hotel and the room smells really bad (probably old irrigation systems and old furnishings). Bathroom doors wasn't closing (would open by itself, really romantic). To get to bed you would need to climb wooden stairs which were squeeky and loud, which doesn't work for nightly toilet visits. The floors were very low so you couldn't walk straight up in the bedroom. The roof window had a broken ”curtain” so it was always closed, hence it was always dark. There was no net from insects on the window, so you would always have some mosquitos in the room or other bugs. It wasn't as quiet as expected, as the hotel is right by the busy road so you would need earplugs to sleep with a window open at night. Breakfast: good for people who eat sweet breakfast. Not so good for people who eat continental breakfast, because there was almost no choice. You had bacon, watery scrambled eggs, watery boiled eggs and some tomatoes, lettuce, cucumber, ham. It would have been satisfactory had the eggs were done properly, but they were always undercooked/almost raw, so as I didn't want to get ill I chose not to eat that and survived on veggies. Staff was nice and friendly, the view from the window absolutely beautiful, but that does not really recompensate for the overall poor state of the facilities.