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I have mixed feelings about this hotel, a bit more negative than positive. First off the hotel looks great from the outside, and the common areas are very nice as well. The hotel is a converted monastery so it definitely has character and charm. However once you scratch below the surface then you start to realize this should not be labeled a luxury hotel. If it was independent I would have less of a problem with it, but they are part of the ”Small Luxury Hotel” alliance (SLH) therefore they have international hotel luxury levels to uphold but unfortunately they do not. I am no longer top tier of the SLH loyalty program, I recently did not stay often enough with this hotel chain to renew top tier so I am now middle tier, consequently I did not expect a material room upgrade. I received a modest +1 upgrade from entry level room which was not a surprise. The room was acceptable in some ways, but the upkeep / maintenance was lacking. The towel heater was not heating and the paint was cracking and rusting. The room was very hot so we needed to open the window for some fresh air; the handle was loose and difficult to operate and will possibly fall off soon. The hairdryer was hanged and attached to the wall, which is something far more common at cheap hotels like an Ibis. The main feature which did not meet luxury standards was breakfast. It was appalling, in Italy of all places. The only hot dish was scrambled eggs and bacon. The only vegetable available was large uncut tomatoes. Heck even lowly Hampton Inn or Holiday Inn Express hotels offer better. Service was hit and miss - in the restaurant it was fine, and also I wanted to buy bottles of wine from their impressive cellar and someone came to unlock it and show me around. But there were other aspects where service fell short of luxury level. Upon arrival there was nobody to help at the entrance with luggage. Also every luxury hotel should have room service available all day but at this hotel it did not start until 8pm which made it impossibly late because we travel with a 2-year old. The restaurant itself also did not open until 8pm so we simply could not have dinner at the hotel. Overall this is not a luxury hotel and does not belong in the SLH group. If it was an independent hotel and considering the complete absence of international hotel chains in the area, I would be far more lenient but if a hotel belongs in an international group then guests will judge differently. The price tag at Park Hotel Ai Cappucini was also not cheap at all - it is inflated due to benefiting from the SLH name without fully delivering on quality.

Hotel e servizio da incubo. Probabilmente la peggior esperienza in tanti anni di viaggio. Se decideste di pernottare in questo albergo la prima cosa che dovete sapere è che non dormirete, in quanto ubicato davanti il campanile di Gubbio e non avendo le adeguate finestre e isolamenti acustici, sarete svegliati ogni 15 minuti, inoltre se per caso prenotaste con booking e alla richiesta della Direttrice Veronica non accettaste la cancellazione in cambio di una colazione, sarete esclusi da ogni sorta di gentilezza perché in quel caso siete già diventati un problema, insomma, mendicare il 20% di booking non è nulla in confronto a sentirsi dire che se non si riesce a dormire a causa delle campane il problema è il cliente che ha prenotato, Follia, questa è la gestione sotto le direttiva di Veronica, quindi penso proprio che abbia sbagliato mestiere. Non scrivo nulla per la povera vittima impiegata in quest hotel, sola a dover fare tutto con l'hotel pieno, Follia o forse pure illegale, mmmm...meglio finirla qui..

Struttura molto bella con una vista mozzafiato! Su questo assolutamente nulla da dire...anzi! In merito ai piatti serviti invece ci sono alcune ”note stonate”... Ci sono stati presentati piatti sia esteticamente che nel gusto non all'altezza del locale, dalla classica tagliatella al tartufo (tutta salsa/burro e poco sapore) al tortino al cioccolato (non era nemmeno somigliante ad un tortino), da rivedere in tutto. In merito al servizio invece, bene nel complesso ma un pò troppo ”confusionario” con il cameriere più volte costretto a tornare in cucina per capire se quanto proposto era disponibile oppure no (il tutto senza la possibilità di avere un menù da poter consultare...tra le proposte una ”delizia di autunno” in pieno inverno). Il punteggio è quindi solo frutto dell'esperienza singola ma consiglio vivamente di provare la struttura, soprattutto in estate usufruendo di piscina esterna con vista sulla città e possibilità di pranzo a bordo ”vasca”.

The place itself is fabulous, with old wooden beams and floors. The desk clerk, Julia, was so helpful and nice and friendly. The breakfast room is gorgeous, along with the yummy breakfast. I wish we had stayed there longer. Location was perfect. I would return in a heartbeat!