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Breakfast was 10/10 Many option of food, and beverages. Room and bathroom 9/10 was very clean, memory foam matress topper and pillows, leaning was clean same for towels. The TV is a bit old an if you dont speak italian very hard to entertain yourself on rainy days, a small upgrade to a smart one will be a big difference. Staff 10/10 very lovely and mostly of them speak English and even the others if they dont speak very well they understand. Restaurant ?/10 and the terraced bar on top they look lovely but cant say something about them becouse we didn't dine in there due to the short stay. And the terraced sky bar with the jacuzzi's beeing close due to closing season, a bit upsetting but still can go there and get some lovely pictures with the statue, hill on the back and see at the front (one of the best views i seen). Spa ?/10 spa was closed same as the terrace, and also i haven't at least allow to see inside due to some maintenance. (I understand that, i doesn't bother me) Therapy and beauty 3/10 i havent use it myself but i wanted to surprise my partener with a beauty treatment. And becouse she's very sensitive and polite didn't want to speak about to much, but inside the tretment room was very cold, having a facial 90 min treatment she been coverd with a blanket, after 10 min she said she is still cold and the therapist just put another blanket on her. The product used they been good quality from what i understood the problem is the sponges used maybe they havent been washed properly by the therapist, or the her hands because she washed her hand after evrey treatment she applied, but during the treatment she was going out to smoke few times and didn't washed them after coming back causing my partner to get a herpes on the top lip very, uncomfortable experience with this. So,i definitely recommend staying here, and i will definitely come back in November for my next stylay, but only for the room, restaurant not for the beauty treatments that was very unpleasant. P.S. i do not have many pictures but i guarantee inside is looking grate as presented on picture. 2 building away they do some construction work but the guys working there they have not been lound or something to disturb us. We stay on second floor facing the site and it was alright. I will come back with more picture of the breakfast. Another 10 i would like to offer for providing bicycle's free of charge if you want to have a lovely and quick view of the Ponte Saso promanade and beaches.

Da tre anni io e la mia famiglia abbiamo scelto questo hotel per trascorrere le vacanze estive. Sono tanti i motivi per cui ci troviamo bene: la cortesia e la disponibilità del personale, la varietà del cibo (a buffet), la pulizia delle camere (insonorizzate molto bene) e, in generale, l’attenzione dello staff per soddisfare le esigenze dei clienti.

I went to the Spa at Hotel Raffaello after booking a muscle massage. The receptionists confirmed it two times and I communicated clearly that was the type of massage I booked. When I arrived to meet the masseuse Anna, she immediately told me that she doesn’t do that type of massage and that it is not her fault that it is offered on the spa menu. She said she only does massages her way. I found that weird but I decided to continue. After two minutes into the massage she said that I was tense and asked me if I want to stop because I probably don’t like her massage. I didn’t feel that tense but after she asked me again, I definitely started feeling tense. After about twenty minutes she asked me to turn around. I asked her if she could focus a little bit more on my shoulders. After I asked her that, she seemed offended and said that she does the massage her way and that the reason that I asked her that was because I didn’t like her massage. Then, she again said that I “ don’t like her massage “ and said that I don’t speak Italian well and that I don't understand her. ( which is not true I am Italian and speak the language fluently, it felt really insulting ) and because I didn’t like her from the start. It started to feel very aggressive and I felt like I became her therapist.. I told her that I would like to stop ( after about twenty minutes ) because the conversation made me uncomfortable and because I actually came for a massage but she continued to say that I don’t like her. I asked her to unlock the door so I could leave, which after a minute she did. When I went down to the receptionist and explained the situation and how uncomfortable I felt after, they said: well, we can’t do anything about it and charged me half the price. They ignored the fact that the masseuse insulted me and still decided to charge me, even though I left after twenty minutes. I have never had such a bad massage experience and I have had many massages, from sports massage to Ayurvedic as I travel a lot for work and frequently need massages. If you want a relaxing, quality experience I don't recommend this place.