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"[Biei Shirogane Onsen Park Hills Hotel] Recommendation Rating: ★★★★☆ (4/5) 1. Location and Scenery The hotel is just across a small path from Shirahige Falls, and the sound of water can be heard right from the window. A 5-minute drive brings you to the Blue Pond, and a 10-minute climb to Tokachi-tei in the morning offers panoramic views of the Daisetsuzan Sea of ​​Clouds. Every photo is a postcard-worthy moment. 2. Service The warm welcome and English communication were effortless. We booked an extra room, and the front desk offered to use it towards dinner, which instantly cemented our friendship. 3. Food The dinner buffet was a dazzling array of options: freshly grilled steak, paper hot pot, seasonal vegetables from Shirogane Town, Biei Wagyu curry... and the dessert section was a standout. Although breakfast was a buffet, it was served hot, hearty, and hearty. 4. Hot Springs & Facilities The spring water is smooth and the open-air pool faces a forest waterfall, offering a superb night view. However, the pool is small and can be a bit crowded during peak hours. The free laundry and drying room on the first floor (please bring your own laundry detergent) is a great option for long-distance travelers. 5. Guest Rooms The ”standard room,” a blend of Japanese and Western styles, is spacious enough and the bedding is spotless. However, the decor is a bit dated, and there are minor water stains on the bathroom ceiling, which detracts from the cleanliness. Summary The scenery, food, and service are all excellent, yet the room rate is about half that of similar-level hot spring hotels. If you can accept the retro aesthetic of the rooms, this is the best value in the Biei/Shirogane area and worth a second visit."

"The food was delicious, and the staff's thorough explanations were very helpful. However, considering it was a hot spring, the bath was so hot that it was difficult to get in, which was a stark contrast to the comfort of the room. I'm sure other hot springs also regulate the temperature, but don't they need to do it more frequently?"

"It's not terrible, but I wouldn't really consider it a 'value for money' hotel. I felt that the service and facilities didn't quite justify the price. The hairdryers in the public bath were so outdated that it took forever to dry my hair. When I asked for extra towels, they responded that 'not too many' were allowed, which was the first time I've encountered an onsen hotel being so stingy with their towels. For context, I've stayed at dozens of Japanese onsen hotels. I only used the onsen in the mornings and evenings, and at most, I asked for one extra towel per night – not dozens of times. So, their reluctant response felt quite stingy. By the way, this was the female staff member who assisted me on my check-in day. The next day, a male staff member readily provided a towel when I asked. The food was delicious. However, for guests staying multiple consecutive nights, it would have been nice to have at least slightly different menu options each day. Having the exact same dishes for two consecutive days was a bit disappointing. Would I go back? No. This isn't a place I'd visit a second time. The onsen hot spring water itself was authentically excellent. Also, some Japanese individuals tend to use casual speech ('banmal') when foreigners speak Japanese. However, hotels, being in the hospitality industry, typically avoid this. Yet, the staff here spoke to me in banmal. Normally, one would expect gratitude when a foreigner makes the effort to speak the local language, but to be addressed informally ('banmal')? Honestly, I found it quite upsetting. I've never experienced this at any other onsen hotel. While I can somewhat understand if it's a random passerby, for hotel staff in the hospitality business to use 'banmal' with a guest is simply unacceptable!"

"Really great experience! Breakfast have lots of choice of local food. Welcoming snacks included. Close to the Biei station and Bus station to blue pond with just within 5 mins walk. Connect to a souvenir shop with delicious curry bread! Have free photo printing service all by yourself but please refrain from abusing. I hope this service could keep along!"

"The location is in a quiet mountain. My son said that fairies would come out. The cleanliness, service, and facilities were really the best. It looks old, but it is clean and the facilities look good. The owner is very kind. I plan to visit again."

"It is a B&B run by ********* and speaks Chinese. Dinner and breakfast are charged separately. Dinner is 4,500 yen and breakfast is 1,500 yen. I went there once in autumn and winter, and the food has not changed. If you are staying consecutively or going there for the second time, it is recommended to inform the owner in advance, and they will update some dishes for you. The room is a bit old and the public bathroom on the first floor is not open. If you have a car at night, it’s very convenient to go to Shinei-no-oka to watch the stars!"

"The room is a bit old without air conditioning, the door can be opened and the fan can be used to attract the air-conditioning in the hall, the tatami and the pillow are old, but the proprietress is very friendly, and the dinner is very good value for 200 yen."

"Beautiful place to stay :) Loved most of features!! As this ryokan is located near to sirogane falls(3mins walk) and blue pond(4mins drive), you have to make the most out of it! Please visit Blue pond in night time, you will see the best night lighting show !!"

"Very beautiful accommodation environment, the master's intention can be seen in the details. The room was clean and tidy, the breakfast was Western-style, and Hokkaido milk was delicious. Just beside the Ken&Mary tree, walk to the Meilong Station for 30 minutes, take a taxi for 970 yen, and also fight for the first stop on the road. Staying for two days, the first day happened to have a navel offering in Furano, so I rushed to Furano. After the event, I took the last JR car back to the United States. Before the departure, ask the landlord about how to call a taxi at night. The landlord told us that if there is no car, you can call Mr. Fang to drive to pick up. Unexpectedly, after leaving the station at night, there are still many taxis waiting outside the station, which is very pleasant. On the last day, take a taxi to Asahikawa Airport and the fare is 3,130 yen, which is acceptable."